Research and analysis

DVLA customer satisfaction 2019 to 2020

The customer satisfaction survey is used as a continuous measure of customer service satisfaction.

• From: Driver and Vehicle Licensing Agency
• Published: 2 September 2020

Documents

DVLA customer satisfaction 2019 to 2020

PDF, 427 KB, 1 page

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DVLA customer satisfaction 2019 to 2020 summary report

PDF, 429 KB, 5 pages

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Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The customer satisfaction survey 2019 to 2020 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 2 September 2020