Research and analysis

DVLA customer satisfaction 2016 to 2017

The customer satisfaction survey is used as a continuous measure of customer service satisfaction.

• From: Driver and Vehicle Licensing Agency
• Published: 22 August 2017

Documents

DVLA customer satisfaction 2016 to 2017

PDF, 130 KB, 1 page

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Details

The customer satisfaction survey 2016 to 2017 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 22 August 2017