Research and analysis

DVLA customer satisfaction 2020 to 2021

The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

• From: Driver and Vehicle Licensing Agency
• Published: 20 September 2021

Documents

DVLA customer satisfaction 2020 to 2021

PDF, 377 KB, 1 page

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DVLA customer satisfaction 2020 to 2021 summary report

PDF, 167 KB, 5 pages

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The customer satisfaction survey 2020 to 2021 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 20 September 2021