Research and analysis

DVLA customer satisfaction 2023 to 2024

The DVLA customer satisfaction survey is used as a continuous measure of customer service satisfaction.

• From: Driver and Vehicle Licensing Agency
• Published: 30 August 2024

Documents

DVLA customer satisfaction 2023 to 2024

PDF, 149 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

DVLA customer satisfaction summary report 2023 to 2024

PDF, 185 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternative.format@dvla.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The customer satisfaction survey 2023 to 2024 measures the satisfaction level of private motorists and commercial drivers when using DVLA services. This helps the agency to identify areas for improvement.

Published 30 August 2024