Guidance

DVSA practical test business service agreement (to 5 January 2025)

Updated 18 December 2024

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This publication is available at https://www.gov.uk/government/publications/dvsa-practical-test-business-service-user-guide/dvsa-practical-test-business-service-agreement

The owner of this online service is the Driver and Vehicle Standards Agency (DVSA).

By using this online service, you agree to follow the terms and conditions below. Please do not sign them and go on to use this online service if you do not agree as your access may be removed if you do not follow the terms and conditions.

1. Data protection

The data controller for personal information collected by DVSA is the Department for Transport (DfT). DVSA is an executive agency of DfT. DVSA directly manages all personal information it collects and processes.

If you use this system, you must make your pupils and associated approved driving instructors (ADIs) aware of how their data is being used. This includes how data is processed by DVSA.

Read the DVSA privacy notice.

2. What you can do online as a registered business with DVSA

You can:

  • book practical driving tests
  • book other driving assessments provided by DVSA
  • make cancellations and amendments
  • manage details of your business

3. What you must do

You must make it clear to your pupils if you charge (or have plans to charge) any administrative fees in addition to the usual driving test fee when you book their tests.

If you run a website that offers to book driving test appointments and you do charge administrative fees in addition to the usual driving test fee, you must clearly show any such additional fee on the opening page of any transaction.

Refer to the user guide for further details.

4. What you must not do

You must not:

  • use any automated system or software to interact with this service
  • have more than one account per business
  • use candidate details for reserving tests without their permission
  • misuse ADI numbers – the ADI must have provided their permission to be linked with your business
  • use the service to book tests and sell them on for a profit
  • have a candidate pass rate which is less than the national average if you have a minimum of 75 tests booked per calendar month

5. Account abuse

What we will do if we believe your account is being misused

Use of your account is monitored. Monitoring will look back over a rolling 2-year period of available data of any bookings made.

Should we believe that your account is being misused, we may (at our discretion) decide to conduct an investigation. If we do so, we will:

  • inform you that we believe your account is being misused and ask you to provide us with reasonable assistance to investigate the matter; and
  • following our investigation, we will contact you to inform you of our findings and our proposed course of action, which may include one or more of the steps set out below.

If, following our investigation, we have reasonable grounds for believing that your account has been misused, we reserve the right to take one or more of the following steps:

5.1 First warning

You will receive a warning letter.

5.2 Second warning

You will be unable to make any new bookings for 3 months, but will be able to manage bookings (swap and cancel) already on the system

5.3 Third warning

Your account will be closed and you will be unable to use the system.

5.4 If you fail to comply with any part of these terms

If you fail to comply with any part of these terms, DVSA may impose sanctions or remove your access to this service. These restrictions will also apply to any ADI linked to your business account.

6. How we can end this agreement and close your account

This agreement will continue to apply until terminated. DVSA may terminate this agreement and close your account with immediate effect if we believe you have breached any part of this agreement.

7. Contacting DVSA

You can complain to us if you’re not happy with the service you’ve had by following our complaints procedure.

Read important information about taking a practical test.

If you have any questions about these terms and conditions please call us.

DVSA customer services
Telephone: 0300 200 1122
Monday to Friday, 8am to 6pm
Find out about call charges

December 2022

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