Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2013 to 2014

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2013 to 31 March 2014.

• From: Independent Case Examiner and Department for Work and Pensions
• Published: 17 September 2014

Documents

ICE annual report: DWP complaints: 2013 to 2014

PDF, 275 KB, 38 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email ice@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report explains the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2013 and 31 March 2014 about:

• Jobcentre Plus
• the Pension Service
• the Disability and Carers Service
• Debt Management (part of DWP)
• the Child Support Agency
• private sector companies that provide services on behalf of DWP

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 17 September 2014