Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2013 to 2014

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2013 to 31 March 2014.

Documents

ICE annual report: DWP complaints: 2013 to 2014

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Details

This report explains the Independent Case Examiner’s (ICE’s) work on complaints received between 1 April 2013 and 31 March 2014 about:

  • Jobcentre Plus
  • the Pension Service
  • the Disability and Carers Service
  • Debt Management (part of DWP)
  • the Child Support Agency
  • private sector companies that provide services on behalf of DWP

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Updates to this page

Published 17 September 2014

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