Collection

DWP complaints: Annual reports by the Independent Case Examiner

Annual reports on complaints about the Department for Work and Pensions received by the Independent Case Examiner.

• From: Independent Case Examiner and Department for Work and Pensions
• Published: 13 August 2024

The Department for Work and Pensions (DWP) has a complaints procedure.

If a complainant is unhappy with the final response from the DWP, they can ask the Independent Case Examiner to investigate their complaint.

These reports explain the Independent Case Examiner’s work on the complaints it receives.

Reports

• DWP complaints: Annual report by the Independent Case Examiner 2022 to 2023
  • 14 December 2023
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2021 to 2022
  • 16 December 2022
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2020 to 2021
  • 21 October 2021
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020
  • 30 October 2020
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2018 to 2019
  • 12 September 2019
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2017 to 2018
  • 12 October 2018
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2016 to 2017
  • 8 September 2017
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2015 to 2016
  • 18 October 2016
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2014 to 2015
  • 6 November 2015
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2013 to 2014
  • 17 September 2014
  • Corporate report
• DWP complaints: Annual report by the Independent Case Examiner 2012 to 2013
  • 1 April 2013
  • Corporate report

Published 13 August 2024