Collection
DWP complaints: Annual reports by the Independent Case Examiner
Annual reports on complaints about the Department for Work and Pensions received by the Independent Case Examiner.
The Department for Work and Pensions (DWP) has a complaints procedure.
If a complainant is unhappy with the final response from the DWP, they can ask the Independent Case Examiner to investigate their complaint.
These reports explain the Independent Case Examiner’s work on the complaints it receives.