Corporate report

DWP complaints: Annual report by the Independent Case Examiner 2018 to 2019

The Independent Case Examiner's annual report on complaints about the Department for Work and Pensions from 1 April 2018 to 31 March 2019.

• From: Department for Work and Pensions and Independent Case Examiner
• Published: 12 September 2019

Documents

Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2018 to 31 March 2019

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Independent Case Examiner for the Department for Work and Pensions: annual report 1 April 2018 to 31 March 2019

PDF, 2.07 MB, 42 pages

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Details

This report explains the Independent Case Examiner’s (ICE’s) work on Department for Work and Pensions (DWP) complaints received between 1 April 2018 and 31 March 2019.

The report covers the following areas of work:

• working age benefits (Jobcentre Plus)
• disability benefits
• pensions
• Debt Management
• private sector companies that provide services on behalf of DWP
• Child Maintenance Service
• Child Support Agency

The report also includes information about the standards of service of the Independent Case Examiner’s office.

Published 12 September 2019