Corporate report

Environment Agency customer service commitment

This service commitment lets you know what you should expect from the Environment Agency (EA).

From:
Environment Agency
Published
15 July 2016
Last updated
23 September 2024 — See all updates

Applies to England

Documents

Environment Agency customer service commitment

HTML

Details

It sets out the commitment to its customer around what they can expect regarding:

  • service standards
  • customer service promise

Updates to this page

Published 15 July 2016
Last updated 23 September 2024 + show all updates

  1. Removed the section 'Other ways to report environmental incidents'.

  2. Added a link on how to make a Freedom of Information request.

  3. Minor word updates to Environment Agency service standards

  4. Updated section 5 'Environment Agency service standards' with aim to acknowledge complaints within 3 working days. Updated section 6 'Responding to environmental incidents' to use information provided to enable targeted compliance, regulation and enforcement.

  5. New section - how the Environment Agency responds to incidents

  6. Updated the teams response time in our service standard information.

  7. Removed section 7 - how we have performed

  8. A position statement 'Managing unacceptable customer behaviour' has been added.

  9. First published.

Sign up for emails or print this page

Related content