045/20 Changes to ECLAIMS process for submission of an Incident Report.
Updated 5 December 2024
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This publication is available at https://www.gov.uk/government/publications/esf-action-notes-2014-to-2020-programme/04520-changes-to-eclaims-process-for-submission-of-an-incident-report
| Date Issued | 12 March 2020 |
| Review Date | 12 March 2021 |
1. Who should read
ESF Grant Recipients, ESF Managing Authority
2. Purpose
This action note is to notify ESF Grant Recipients that we have reviewed the way we manage the notification of issues with the ECLAIMS service.
3. Action
From this point forward, should you experience any issue with ECLAIMS, please contact your Contract Manager in the first instance.
Please do not contact the ECLAIMS helpdesk (this is a change from the previous instruction).
Your Contract Manager will triage your issue and decide on the appropriate course of action. Should technical support be required, your Contract Manager will facilitate this.
ESF Grant Recipients should use the new process from the date of this Action Note.
4. Contact
Any queries regarding this Action Note please email E.CLAIMSSUPPORT@dwp.gov.uk