Research and analysis

Experiences of PIP applicants who received zero points at assessment

This report details the findings of research into the experiences of Personal Independence Payment applicants who received zero points at health assessment.

• From: Department for Work and Pensions and Government Social Research Profession
• Published: 7 October 2024

Documents

Summary: Experiences of PIP applicants who received zero points at assessment

HTML

Experiences of PIP applicants who received zero points at assessment

Ref: ISBN 978-1-78659-722-9, RR 1070

PDF, 10.1 MB, 58 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research background

This report was commissioned as part of research and evaluation activities to develop a robust evidence base to inform the development and delivery of the Department’s policy initiatives, the Health Transformation Programme, and The Health and Disability White Paper proposals.

Contribution to the evidence base

This research provides an in-depth description of the context and experiences of claimants who had received zero points at assessment. It details perceived issues with the application process and reflects on things that participants wished they had done differently and that they wish was different about the application process.

Research value

The Department will use these findings, alongside insights from the wider research strategy to develop, test, and deliver on the aims of the Departments policy initiatives, the Health Transformation Programme, and The Health and Disability White Paper proposals.

Published 7 October 2024