Guidance

Family: customer service standards

Customer service standards for family visa applications if you're applying from inside or outside the UK.

• From: UK Visas and Immigration
• Published: 22 May 2023
• Last updated: 2 September 2024 — See all updates

Documents

Family: customer service standards

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Details

Find out how long it should take for UK Visas and Immigration to process family visa applications inside or outside the UK in line with customer service standards.

You may be able to pay an additional fee when you submit your application to get a decision the next day or within 5 working days.

Check if you need a visa to find out if you are eligible to apply, switch or extend a visa.

Published 22 May 2023
Last updated 2 September 2024 + show all updates

1. 2 September 2024

   Updated family visa service standards.

2. 7 September 2023

   Updated structure details.

3. 26 June 2023

   Updated family visa service standards structure.

4. 22 May 2023

   First published.