Collection

Customer service standards

Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.

• From: UK Visas and Immigration
• Published: 22 May 2023
• Last updated: 19 February 2024 — See all updates

Find out how long it should take UK Visas and Immigration to process visa and settlement applications inside or outside the UK in line with customer service standards.

Documents

• Family: customer service standards
  • 2 September 2024
  • Guidance
• Students: customer service standards
  • 22 May 2023
  • Guidance
• Settlement: customer service standards
  • 22 May 2023
  • Guidance
• Visitors and transit: customer service standards
  • 9 May 2024
  • Guidance
• Work: customer service standards
  • 22 May 2023
  • Guidance
• Ukraine: customer service standards
  • 19 February 2024
  • Guidance

Published 22 May 2023

Last updated 19 February 2024 + show all updates

1. 19 February 2024

   Added a link to the Ukraine: customer service standards.

2. 22 May 2023

   First published.