Customer service standards
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Find out how long it should take UK Visas and Immigration to process visa and settlement applications inside or outside the UK in line with customer service standards.
Documents
Updates to this page
Published 22 May 2023Last updated 19 February 2024 + show all updates
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Added a link to the Ukraine: customer service standards.
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First published.