Research and analysis

Green Deal Assessment and Customer Journey follow up surveys

Follow up research on the Green Deal assessment experience and what households have done, plan to do and how this has changed over time since having their assessment.

• From: Department of Energy & Climate Change
• Published: 23 July 2015

Documents

Summary report: Green Deal Assessment and Customer Journey follow up surveys

Ref: 15D/388

PDF, 663 KB, 41 pages

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Details

DECC commissioned ICF International and GfK NOP to carry out follow up surveys of households who had a Green Deal assessment. The research explored what households have done and plan to do since having the assessment, and how this has changed over time.

Original assessments were conducted between January 2013 and March 2014. Five initial ‘first follow up’ surveys re-contacted respondents who had taken part in the initial Green Deal Assessment and Customer Journey surveys.

Two ‘second follow up’ surveys interviewed a subset of households that had taken part in the first follow up surveys for waves 1 and 2 of the Green Deal Assessment surveys.

Published 23 July 2015