Research and analysis

Health Assessment Channels Research

This report summarises findings from a mixed-method research project exploring the impact of different health assessment channels on claimant experience.

• From: Department for Work and Pensions
• Published: 7 October 2024

Documents

Health Assessment Channels Research

Ref: ISBN 978-1-78659-724-3, RR 1072

HTML

Executive summary

HTML

Health Assessment Channels Research

Ref: ISBN 978-1-78659-724-3, RR 1072

PDF, 1.31 MB, 93 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report specifically explores:

• information about the assessment and channel change
• perceptions before the assessment
• the assessment experience
• assessment outcomes and satisfaction
• channel choice and preferences

The research was commissioned to develop the evidence base on health assessment channels following the introduction of telephone and video assessments in light of the COVID-19 pandemic.

Findings from the research are being used to inform future departmental assessment strategy.

Published 7 October 2024