Corporate report
HMRC Charter annual report: 2023 to 2024
HMRC's annual report covering our delivery and progress against the HMRC Charter.
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HM Revenue and Customs (HMRC) deals with the tax and payments affairs of virtually every business and individual in the UK.
The HMRC Charter sets out the relationship between HMRC and our customers, what customers can expect from us, and the behaviours we expect of them.
The Charter Annual report reviews HMRC’s performance against the Charter. It is provided by HMRC’s Customer Experience Committee and published by HMRC’s Commissioners.
This report covers April 2023 to March 2024, and:
- provides an assessment of HMRC’s performance against the Charter standards, which includes contributions from the Adjudicator and external stakeholders
- describes the work of the Customer Experience Committee throughout this period
- reviews progress against the recommendations set out in the 2022 to 2023 report