Promotional material

Home Responsibilities Protection: communication resources

Messaging, information and other communications resources for organisations supporting people who may be impacted by missing Home Responsibilities Protection.


From:
HM Revenue & Customs
Published
12 September 2024
Last updated
26 February 2025 — See all updates

Documents

Quick guide to these resources – what they are and how to use them

HTML

Customer support guide

HTML

Information to help answer common questions

HTML

Social media messages

HTML

Social media images

ZIP, 17.3 MB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Poster information as plain text

HTML

Seven posters for printing (A3 size)

PDF, 2.94 MB, 7 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Seven posters for printing (A4 size)

PDF, 1.58 MB, 7 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Home Responsibilities Protection (HRP) was a scheme in operation from 1978 to 2010 to reduce the number of qualifying years of National Insurance contributions a person with caring responsibilities needed to receive a full pension. HRP was later replaced by National Insurance credits from 2010. 

A review of State Pensions by the Department for Work and Pensions (DWP) identified historical issues with the recording of HRP on people’s National Insurance records.

HMRC and DWP are working with a range of organisations and other government departments to reach and support people, to establish their eligibility and if appropriate, make a claim for HRP.

We’ve provided these communications resources for stakeholders to use across their own channels to help share important information and consistent, supportive and helpful messages with impacted people, and also with people who support them.

Updates to this page

Published 12 September 2024
Last updated 26 February 2025 + show all updates

  1. Added updated posters for printing, plus an attachment that includes the text on all posters, and deleted previous versions.

  2. Updated the social media messages and posters.

  3. First published.

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