Guidance

Investigating client's complaints: Practice note

OISC practice note for registered organisations when investigating client’s complaints.

• From: Immigration Advice Authority
• Published: 20 May 2016
• Last updated: 24 April 2017 — See all updates

Documents

Investigating client's complaints: OISC practice note

PDF, 252 KB, 4 pages

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Practice Note on Registered Organisations Investigating Clients’ Complaints

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Details

This practice note from the Office of the Immigration Services Commissioner (OISC) identifies points for a registered organisation to consider, when they receive a complaint from a client.

It includes a template letter to send to complainants and information on:

• investigating a complaint
• evaluating your complaint
• alternative dispute resolution

Published 20 May 2016
Last updated 24 April 2017 + show all updates

1. 24 April 2017

   HTML version uploaded

2. 20 May 2016

   First published.