Guidance

Investigating client's complaints: practice note

Points for registered immigration advice organisations to consider when investigating clients' complaints.

• From: Immigration Advice Authority and Office of the Immigration Services Commissioner
• Published: 20 May 2016
• Last updated: 24 April 2017 — See all updates

Documents

Practice note on registered organisations investigating clients’ complaints (accessible version)

HTML

Practice note on registered organisations investigating clients’ complaints

PDF, 252 KB, 4 pages

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Details

This practice note from the Immigration Advice Authority identifies points for a registered organisation to consider when they receive a complaint from a client.

It includes a template letter to send to complainants and information on:

• investigating a complaint
• evaluating your complaint
• alternative dispute resolution

Published 20 May 2016

Last updated 24 April 2017 + show all updates

1. 24 April 2017

   HTML version uploaded

2. 20 May 2016

   First published.