Corporate report

Fraud sector charter: telecommunications

A voluntary commitment from telecommunications providers to reduce fraud.

From:
Home Office
Published
21 October 2021
Last updated
21 November 2022 — See all updates
This was published under the 2019 to 2022 Johnson Conservative government

Documents

Fraud sector charter: telecommunications (accessible version)

HTML

Fraud sector charter: telecommunications

PDF, 305 KB, 4 pages

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Details

Under the telecommunications charter, providers have agreed to tackle fraud through a 9-point action plan. The telecommunications providers have committed to:

  • identify and implement techniques to block scam calls and share data on the source of these calls across the sector
  • identify and implement techniques to block smishing texts
  • work with banks to strengthen authentication checks at the point a device contract is applied for and at the point a customer requests to move their number to a new provider

Updates to this page

Published 21 October 2021
Last updated 21 November 2022 + show all updates

  1. Addition of TalkTalk to the list of signatories.

  2. Added HTML accessible version.

  3. First published.

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