Guidance

Redress of individual grievances: service complaints (JSP 831)

A guide for Ministry of Defence (MOD) service and civilian personnel on the application of policy for service complaints.

• From: Ministry of Defence
• Published: 2 February 2012
• Last updated: 8 April 2024 — See all updates

Documents

Redress of individual grievances (service complaints): policy

PDF, 333 KB, 41 pages

Redress of individual grievances (service complaints): procedure

PDF, 774 KB, 134 pages

Annex F: Service complaint form

PDF, 159 KB, 7 pages

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Annex F: Service complaint form

ODT, 17.7 KB

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Annex G : Service complaint application to appeal form

PDF, 88.7 KB, 5 pages

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Annex G : Service complaint application to appeal form

ODT, 16.1 KB

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Details

The aim of this Joint Service Publication (JSP) is to provide guidance on the procedures to follow in order that statutory complaints (service complaints) raised by service personnel and former service personnel are handled and resolved in accordance with legislation, using a process that is efficient, fair and transparent.

Related information

• Manual of service law (JSP 830)
• Police cautions: action taken by MOD against service personnel (December 2008 to September 2011)
• Armed forces service complaints process

Published 2 February 2012
Last updated 8 April 2024 + show all updates

1. 8 April 2024

   Updated JSP 831 and supporting documents.

2. 3 October 2023

   Updated Redress of individual grievances (service complaints): guidance and directive, and updated Service complaint form.

3. 15 June 2022

   Updated: documents on webpage.

4. 24 August 2021

   Updated: JSP part 1 and 2.

5. 16 October 2020

   Updated JSP 831 part 1, 2 and Annex F.

6. 21 January 2016

   Updated the JSP parts 1 and 2 and added Annex F Service complaints form.

7. 4 January 2016

   Added part 1 directive and part 2 guidance.

8. 28 May 2015

   Added related information link to Police cautions: action taken by MOD against service personnel (December 2008 to September 2011).

9. 23 September 2014

   Added updated JSP 831 and annex F.

10. 2 February 2012

    First published.