Research and analysis

Linkages between customer behaviour and remedies

Materials presented at the launch of the UKCN consumer remedies project on 20 September 2016.

• From: Competition and Markets Authority
• Published: 23 February 2017

Documents

The role of demand-side remedies in driving effective competition

PDF, 811 KB, 23 pages

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How can consumer power be harnessed to improve market outcomes?

PDF, 707 KB, 9 pages

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Economics for effective regulation

PDF, 498 KB, 14 pages

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Integrating consumer research into the remedy delivery process

PDF, 235 KB, 5 pages

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Details

The project aims to improve UK Competition Network (UKCN) members’ understanding of the selection, design, testing and evaluation of demand-side remedies.

The documents provide an overview of the types of remedies that may be used in customer-facing markets.

Recent case studies are used to discuss the effectiveness of these remedies and to share lessons learnt about existing best practice and challenges in this area.

Published 23 February 2017