Guidance

Mergers customer survey design and presentation

Good practice in the design and presentation of customer survey evidence in merger cases.

• From: Competition and Markets Authority
• Published: 1 March 2011
• Last updated: 23 May 2018 — See all updates

Documents

Good practice in the design and presentation of consumer survey evidence in merger cases

Ref: CMA78

PDF, 867 KB, 66 pages

Good practice in the design and presentation of customer survey evidence in merger cases

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This document sets out the Competition and Market Authority’s approach to many aspects of the design, interpretation and assessment of surveys that may form part of the evidence base in merger cases. It is provided as a resource for those who may commission, conduct or submit as evidence a customer survey as part of a merger case.

Please note that all references to issues of jurisdiction or procedure in mergers cases must be read in the light of Mergers: Guidance on the CMA’s jurisdiction and procedure (CMA2); in the case of conflict, CMA2 prevails.

Published 1 March 2011
Last updated 23 May 2018 + show all updates

1. 23 May 2018

   updated guidance published.

2. 1 March 2011

   First published.