Guidance

Monitor your school attendance: technical issues

Updated 14 November 2024

Applies to England

Active issues

User Type	User Issue	Description/Impact	Advice
School, local authority, trust	Routine maintenance – pupil characteristics filters for previous academic year data	Filters are currently turned off for: previous academic year report, year-to-date comparison report.	Due to be complete by early 2025
School, local authority, trust	Routine maintenance – data visualisation reports 2023 to 2024 attendance data	Previous academic year data is unavailable in the data visualisations reports.	Due to be complete by early 2025
School	Blank data in attendance reports	Schools see ‘blank’ in the attendance data dashboard.	Report this issue on the DfE and ESFA customer help portal
School	Custom codes	An issue with custom codes causing some schools to see ‘blank’ for all their stats in the dashboard.	We are working with MIS providers to identify schools using custom codes. We will contact affected schools directly once solutions are available.
Local authority, trust, school	Unknown in pupil characteristic filters	Users see ‘unknown’ option under some pupil characteristics filters. This can be due to a lack of pupil characteristics data in the MIS or data sharing permissions.	Schools should check pupil characteristics data is recorded for each pupil in their MIS. Empty yes or no fields will show in filters as unknown. To check your data sharing permissions, log in to your Wonde portal.
Local authority, trust	Missing schools	Being unable to see data from one of your schools can be caused by a change to establishment type, for example a school has a new URN due to academisation.	Report this issue on the DfE and ESFA customer help portal providing the old and new URN. Check the missing school is sharing data with DfE before raising a ticket.
Local authority, trust, school	Inconsistent year group names	Pupil level fields filter showing inconsistent values (For example, Year group: Y1, 1, Year 1, year1).	This does not impact the output of your data, it is a data load issue which is being investigated.
Local authority, trust, school	Students with no date of birth (DOB)	If a pupil does not have a date of birth listed, they may not be included in attendance reports when the compulsory school age filter is applied. You can view a list of pupils without a date of birth by selecting ‘no’ in the compulsory school age filter.	Report this issue on the DfE and ESFA customer help portal.

Closed issues

User Type	User Issue	Description/Impact	Status
School	End-year leavers	An issue causing some leavers to remain in your data for the next academic year.	Closed
Local authority, trust, school	Duplicate pupils	An issue causing pupils to appear twice within school records.	Closed
Local authority, trust, school	Incorrect SEN support pupil number	An issue causing SEN support statuses to be counted incorrectly.	Closed
Local authority, trust, school	IDAMS registration issue	An issue for IDAMS users getting access to the View your education data (VYED) platform.	Closed
Local authority, trust, school	Blank sessions AM and PM	Attendance reports show missing sessions (this issue only affects sessions before 22 October 2022).	We are working on this issue.
Local authority, trust, school	‘NULL’ data showing	Dashboards showing data expected as a ‘False’ value is showing in the data as ‘NULL’.	Report this issue on the DfE and ESFA customer help portal.