Statutory guidance

NEA phase 2 memo 12: Introduction of ESF14/20 forms bespoke NEA2 email queries box

Updated 13 January 2023

This statutory guidance was withdrawn on

This guidance is no longer in use. The COVID-19 New Enterprise Allowance Phase 2 scheme has completed, and the provider contract ended on 23rd October 2023.

Find other DWP provider guidance.

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This publication is available at https://www.gov.uk/government/publications/new-enterprise-allowance-phase-2-provider-guidance/nea-phase-2-memo-11-introduction-of-esf14-to-20-forms-bespoke-nea2-email-queries-box

To: New Enterprise Allowance (NEA) providers
From: Gordon Ross, Specialist Employment Provision Lead, Design, Change and Business Support, Contracted Health and Employment Services, DWP
Action: For PRIME provider information and action
Timing: For immediate action

1. To enable a more efficient and responsive process for clarifying ESF 14/20 forms, the Department for Work and Pensions (DWP) has created a bespoke NEA2 email queries inbox.

2. The link, in Annex 13 of the NEA provider guidance, to Match Provider ESF Management Information (MI) user instructions and evidence requirements guidance, has been updated to take you to reflect this.

Summary and action

3. For all queries related to NEA Match ESF 14/20 Initial and End forms can you please start using the following email address with immediate effect: birkenheadbrunswick.neamatchadmin@dwp.gov.uk.

4. This replaces the general queries email address of:
cep.esf14-20adminteam@dwp.gov.uk, which should not now be used for NEA Match Admin queries.

5. For on-going reference please refer to Annex 13 of the NEA provider guidance, and the link to Match Provider ESF Management Information (MI) User Instructions and Evidence Requirements guidance, specifically, page 11, where we have replaced the general Admin query box with the NEA specific one.

6. This change comes into place immediately.

Further information and contact details

7. Please ensure your supply chain is notified of this change and ensure all staff adheres to this updated guidance.

8. If you have any queries about this memo please contact your Performance Manager in the first instance.

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