Guidance
DWP: customer charter
Our customer charter explains what you can expect from us and what your responsibilities are in return.
Applies to England, Scotland and Wales
Documents
Details
Our customer charter:
- explains that we will give you the right information when you contact us
- makes it clear what you can expect from us
- says what your responsibilities are in return
We’ve based the charter on the things about our services that people have told us are important to them.
Updates to this page
Published 15 August 2013
Last updated 28 March 2014
show all updates
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Published updated customer charter.
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First published.