Guidance

DWP: customer charter

Our customer charter explains what you can expect from us and what your responsibilities are in return.

• From: Department for Work and Pensions
• Published: 15 August 2013
• Last updated: 28 March 2014 — See all updates

Applies to England, Scotland and Wales

Documents

Our customer charter

Ref: DWPCHARTER-WEB

HTML

Our customer charter

Ref: DWPCHARTER

PDF, 66.8 KB, 1 page

Details

Our customer charter:

• explains that we will give you the right information when you contact us
• makes it clear what you can expect from us
• says what your responsibilities are in return

We’ve based the charter on the things about our services that people have told us are important to them.

Read more about our responsibilities

Published 15 August 2013
Last updated 28 March 2014 + show all updates

1. 28 March 2014

   Published updated customer charter.

2. 15 August 2013

   First published.