Research and analysis

Passenger views on rail fares and pricing in Great Britain

Views of rail passengers on rail fares and pricing from research conducted in 2018 and 2019.

Applies to England, Scotland and Wales

Documents

Rail fares and pricing research

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Details

This report contains findings from research with rail passengers on rail fares and pricing conducted in 2018 and 2019. It covers:

  • passenger criteria for what makes a ‘good’ pricing system and the relative importance of these criteria in relation to rail
  • passenger attitudes towards and awareness of the rail pricing system
  • passenger attitudes towards various pricing and ticketing concepts in rail

Updates to this page

Published 21 May 2021

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