Guidance

Pay As You Earn (PAYE): service availability and issues

Check the availability and any issues affecting the PAYE online service.

From:
HM Revenue & Customs
Published
1 January 2014
Last updated
4 November 2024 — See all updates

Documents

Pay As You Earn (PAYE) — service availability and issues

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Details

Latest updates on the availability and any issues affecting the PAYE online service.

Updates to this page

Published 1 January 2014
Last updated 4 November 2024 + show all updates

  1. Planned downtime from 8pm on Friday 6 December 2024 to 10pm on Sunday 8 December 2024 has been added.

  2. Planned downtime from 9:30pm to 10:30pm on Saturday 14 September 2024 has been added.

  3. Planned downtime from 7am on Saturday 13 July 2024 to 11pm Sunday 14 July 2024 has been added.

  4. Planned downtime from 6am on Saturday 22 June 2024 to 11pm Sunday 23 June 2024 has been cancelled.

  5. Planned downtime from 6am on Saturday 22 June 2024 to 11pm Sunday 23 June 2024 has been added.

  6. Planned downtime from 11:45pm on Friday 5 April 2024 to 2:30am on Saturday 6 April 2024 has been added.

  7. Planned downtime from 6am to 10pm on Sunday 10 March 2024 has been added.

  8. Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been changed and is now from 6am to 11:45pm on Sunday 18 February 2024.

  9. Planned downtime from 7am to 10:30pm on Sunday 18 February 2024 has been added.

  10. Planned downtime from 9am to 5pm on Saturday 9 December 2023 has been changed and is now from 8am to 7pm on Saturday 9 December 2023.

  11. Planned downtime from 9am to 5pm on Saturday 9 December has been added.

  12. Planned downtime from 6am to 7pm on Sunday 19 November 2023 has been cancelled.

  13. Planned downtime from 6am to 7pm on Sunday 19 November 2023 has been added.

  14. Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.

  15. Planned downtime from 10am to 1pm on Sunday 3 September 2023 has been removed.

  16. Planned downtime from 10am to 1pm on Sunday 3 September 2023 has been added.

  17. Planned downtime from 7am to 9pm on Sunday 10 September 2023 has been added.

  18. Planned downtime from 7am on Saturday 15 July 2023 to 6pm on Sunday 16 July 2023, has been added.

  19. Planned downtime from 5am on Sunday 9 July 2023 to 2am on Monday 10 July 2023 has been added.

  20. Planned downtime from 8:10am to 11:45pm on Sunday 16 April 2023 has been added.

  21. Planned downtime from 11:45pm on Wednesday 5 April 2023 to 2:30am on Thursday 6 April 2023 has been added.

  22. Planned downtime from 8:25am on Sunday 26 March 2023 to 5pm on Sunday 26 March 2023 has been added.

  23. Planned downtime from 11am on Saturday 10 December 2022 to 6am on Sunday 11 December 2022 has been added.

  24. There may be issues with the service from 8.15pm to 11.59pm on Saturday 12 November 2022.

  25. Planned downtime from 8:15am to 3:30pm on Sunday 11 September 2022 has been added.

  26. Planned downtime on Sunday 31 July 2022 will now take place from 8:15am to 7pm.

  27. Planned downtime from 9:15am to 11pm Sunday 31 July 2022 has been added.

  28. Planned downtime from 8am to 4:30pm on Sunday 8 May 2022 has been added.

  29. Planned downtime from 11:45pm on Tuesday 5 April 2022 to 2:30am Wednesday 6 April 2022 has been added.

  30. Planned downtime from 9:30am to 2:30pm on Sunday 20 February 2022 has been added.

  31. Update - planned downtime on Saturday 4 December 2021 will no longer go ahead.

  32. Updated to say that from Saturday 4 December 2021 at 10.30pm to Sunday 5 December 2021 at 5.00am this service is unavailable.

  33. Planned downtime from 11:59pm Saturday 27 November 2021 to 1:37am Sunday 28 November 2021 has been added.

  34. Planned downtime from 12pm to 8pm on Wednesday 6 October 2021 has been added.

  35. The service issue which prevented Employers from requesting electronic notifications has been resolved. Information has been added to tell you what to do if you were affected by this issue.

  36. Planned downtime from 6am on Saturday 26 June to 9pm on Sunday 27 June 2021 has been added.

  37. The issue about retrieving PAYE notices has now been resolved. Customers should now be able to retrieve notices without receiving an error message.

  38. The service issue about retrieving PAYE notices has been updated.

  39. A service issue about retrieving PAYE notices has been added.

  40. Removed the planned downtime for 28 February 2021, and removed service issues details about the incorrect generic notice service and the problems viewing P6 tax coding notices for 2019 to 2020 as these issues have been resolved.

  41. Planned downtime from 1am till 7am on Sunday 28 February 2021 has been added.

  42. The service issue for the Data Provisioning Service – P6 Tax codes has been resolved.

  43. A service issue about the Data Provisioning Service - P6 Tax codes has been added.

  44. An update was added to the Service issues for the Incorrect Generic Notice Service message sent out between 26 June and 29 June 2020.

  45. The PAYE Payroll, Director’s National Insurance contributions and Employee’s National Insurance contributions calculators are unavailable from 6pm to 8pm on Sunday 16 February. Information about this issue has been added.

  46. A service issue about problems viewing P6 tax coding notices for 2019 to 2020 has been added.

  47. Planned downtime from 9pm Tuesday 19 November 2019 to 6am on Wednesday 20 November 2019 has been added.

  48. Planned downtime from 9pm Thursday 21 November 2019 to 6am on Friday 22 November 2019 has been added.

  49. Planned downtime from 9pm on Tuesday 12 November 2019 to 6am on Wednesday 13 November 2019 added.

  50. You will be unable to use the 'view message' part of the service from 9pm on Monday 11 November 2019 to 6am on Tuesday 12 November 2019. Information about this has been added.

  51. This service is now available.

  52. The service is currently unavailable. We are working with our IT partners to get this problem fixed. We apologise for any inconvenience caused.

  53. Due to scheduled maintenance you will be unable to download tax codes and notices about your employees from 3pm on Thursday 31 January 2019 to midday on Friday 1 February 2019.

  54. Planned downtime for Thursday 31 January 2019 3pm to midday Friday 1 February 2019 has been added.

  55. Intermittent issues with retrieval of notices within PAYE PAYE Data Provisioning Service has been added to the service issues section.

  56. Service issue for retrieving notices within PAYE Data Provisioning Service has been added.

  57. Planned downtime for Wednesday 14 November 2018 9:15pm to 2:45am on Thursday 15 November 2018 has been added.

  58. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  59. A service issue with the PAYE online service, affecting the retrieval of notices within PAYE DPS has been added.

  60. A service issue with the PAYE online service, affecting the retrieval of notices within PAYE DPS has been added.

  61. An update on missing P9 coding notices has been added.

  62. The service issues section has been updated.

  63. Planned downtime for Sunday 22 April has been added.

  64. The planned downtime for 6 April 2018 has been updated to end at 2am.

  65. An Issue about submissions on 19 March 2018 and 20 March 2018 has been added to the page.

  66. Service availability section amended with 'Real Time Information submission' message.

  67. The PAYE service will be unavailable from 11:45pm on 5 April 2018 to 8am on 6 April 2018.

  68. An update on issuing P6 coding notices has been added.

  69. An update to the service issue has been added about the delayed issue of P6 coding notices.

  70. A service issue has been added about the delayed issue of P6 coding notices.

  71. Service issues section updated with P6 files message.

  72. Service availability section updated.

  73. A service issue has been added as some customers are experiencing delayed submission responses.

  74. There is a service availability issue causing delayed Real Time Information (RTI) submission responses.

  75. Planned downtime for 13 October 2017 to 15 October 2017 added to the page.

  76. Problems filing returns for the 2016 to 2017 tax year has been resolved

  77. The service issues section has been updated.

  78. Planned downtime for 12 July 2017 has been added to this page.

  79. The service issues section has been updated.

  80. The message about Real Time Information slow responses has been removed as the problem has been fixed.

  81. Service issue about PAYE Real Time Information slow submission responses has been added.

  82. PAYE Real Time Information submissions problem has now been resolved.

  83. Under Service issues - PAYE Real Time Information submissions paragraph added.

  84. Planned downtime has been added to this page.

  85. The Service issues section has been updated.

  86. Information on decommissioning the Electronic Data Interchange channel published.

  87. Information on PAYE accounts not showing the latest position has been updated.

  88. Information on submitting Real Time Information (RTI) data for employees with National Insurance numbers with prefix ‘KC’ has been updated.

  89. Agents unable to log in to their online account issue updated to show the problem has now been resolved.

  90. The 'Agents unable to log in to their online account' message has been updated.

  91. Service issue message has been added to the page.

  92. The message for 'Data Provisioning Service (DPS)' has been updated to advise users the issue is now resolved.

  93. Data Provisioning Service message added to Service Issues section.

  94. Service issues section has been updated.

  95. Service issues section has been updated.

  96. Service issues section has been updated.

  97. Service issues section has been updated.

  98. Planned downtime has been added to this page.

  99. Latest updates on creating a new Government Gateway account.

  100. First published.

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