Guidance

Police Station Telephone Advice Contract 2020

Contract documents for the 2020 Police Station Telephone Advice Contract.

• From: Legal Aid Agency
• Published: 30 January 2020
• Last updated: 14 January 2021 — See all updates

Applies to England and Wales

Documents

Police Station Telephone Advice Contract 2020 - Contract for Signature

PDF, 145 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Police Station Telephone Advice Contract 2020 - Standard Terms

PDF, 733 KB, 90 pages

Police Station Telephone Advice Contract 2020 - Annex 1 - Specification

PDF, 265 KB, 25 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Police Station Telephone Advice Contract 2020 - Annex 2 - Payment

PDF, 279 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Police Station Telephone Advice Contract 2020 - Annex 3 - KPIs

PDF, 243 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Police Station Telephone Advice Contract 2020 - Annex 4 - IT Requirements

PDF, 102 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Police Station Telephone Advice Contract 2020 - Annex 5 - Complaints

PDF, 127 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Police Station Telephone Advice Contract 2020 - Annex 6 - Implementation Plan

PDF, 158 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Police Station Telephone Advice Contract 2020 - Annex 7 - Reporting Requirements

PDF, 115 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email LAAReasonableAdjustmentRequests@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Police Station Telephone Advice 2020 consists of the:

• Contract for Signature
• Standard terms

Annex(es)

• Annex 1 - Specification
• Annex 2 - Payment Annex
• Annex 3 - KPI Annex
• Annex 4 - IT Requirements
• Annex 5 - Complaints
• Annex 6 - Implementation Plan
• Annex 7 - Reporting Requirements

Standard terms

The standard terms govern the commercial relationship between the Legal Aid Agency (LAA) and provider.

• Police Station Telephone Advice 2020: Standard Terms

Specification

The specification sets out the rules governing the provision of Police Station telephone advice contract work.

• Draft sample contract for signature

The contract for signature gives effect to the 2019 contract as a whole. This is a sample contract for signature for illustration.

• Police Station Telephone Advice 2020: Contract for Signature

Supervisor-self declaration form and guidance

These documents set out the requirements that supervisors must satisfy.

• Supervisor Self-Declaration Form – Crime Supervisor Self-Declaration

• Guidance on completing supervisor declaration forms

LAA data security requirements and guidance

These documents comprise the basic requirements that providers must meet to maintain the security of data processed on behalf of or with LAA.

Further documents

You can also use the following guidance and documents:

• Indemnities and guarantee forms

Published 30 January 2020
Last updated 14 January 2021 + show all updates

1. 14 January 2021

   Police Station Telephone Advice Contract Standard Terms updated.

2. 13 May 2020

   Publication of final version of contract documents.

3. 30 January 2020

   First published.