Guidance

Public Services Network (PSN): Service management good practice

All PSN-connected organisations should follow IT Service Management (ITSM) good practice to ensure consistency of ITSM across the network.

• From: Cabinet Office
• Published: 7 January 2015

Documents

Service management good practice

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Details

PSN customers and service providers should work together to define and agree any standards of end-to-end service delivery.

PSN team will intervene in service management only when compliance or incident ownership is not clear.

Published 7 January 2015