Powered wheelchairs: guidance for ground handlers
Updated 27 June 2023
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This publication is available at https://www.gov.uk/government/publications/real-training-aviation-modules/powered-wheelchairs-guidance-for-ground-handlers
This guidance is to help ground handlers effectively handle powered wheelchairs to:
- ensure all passengers can travel with dignity and ease
- minimise the risk of damage
- understand the significant impact that the damage or loss of a wheelchair has on its user
Ask the passenger
The passenger knows their wheelchair. If in doubt about how to handle it, ask them – they are the expert.
This device is the passenger’s legs. Any damage can mean a complete loss of independence – often for a long period while a replacement or repair is organised. It could also result in a cancelled trip.
For most powered-wheelchair users, a temporary replacement will not work and could cause serious health damage.
Moving and lifting wheelchairs
Most wheelchairs have a manual freewheel push mode.
If the wheelchair is not in freewheel mode, do not try to push it or force it to move. This can cause serious damage. Engage freewheel before attempting to move the chair.
Where possible, avoid lifting a wheelchair.
If you must lift it, look for lifting points on the frame of the chair. Do not lift it by the headrest, armrests or footrests, for example, as these are not designed as lifting points.
Some chairs have tilt or riser mechanisms. Do not attempt to lift the wheelchair from the seat, as this could damage the mechanisms.
Batteries
Batteries are generally sealed and safe.
Do not tamper with the battery and do not unplug any cables. Wires should not be taken out or sealed with electric tape unless the passenger has given their consent.
Loading, unloading and securing wheelchairs
Do not tip the wheelchair on its side unless necessary, for example, if it will not fit the bin door. If you have no other option, tip it onto the non-joystick side.
Use only securement points located on the frame of the wheelchair for tie-down. Do not secure tie-downs to footplates or backrest bars.
Some wheelchairs will be made of several removable parts and accessories that have been checked in separately. Do not attempt to put the wheelchair together without instructions from the passenger.
Sometimes parts come loose. If this happens, arrange for them to be given to the passenger. Do not put them in the hold where they might get lost.
If in doubt, ask a colleague or dispatch to speak to the passenger for advice.
Keep the passenger informed
If possible, alert the passenger that their wheelchair is loaded properly, so that they can relax and enjoy their journey.
If there’s been a problem and the wheelchair is damaged, let the passenger know so they can decide if they are able to continue with the flight.
When the flight has landed, tell the passenger when you can return their wheelchair to them. Arrange this as soon as possible, as wheelchair users often cannot use the toilet during a flight.
Information leaflets
An A4 leaflet and an A3 leaflet on how to handle powered wheelchairs with care are available to print and display in the workplace.