Telephony system information: SSAC FOI response
Updated 11 February 2021
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This publication is available at https://www.gov.uk/government/publications/ssac-foi-releases-2020/telephony-system-information-ssac-foi-response
Information request
Please can you send me the following contract information via email with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support:
Contract type: maintenance, managed, shared (If shared please state the organisation it is shared with).
Existing supplier: if there is more than one supplier please split each contract up individually.
Annual average spend: the annual average spend for this contract and please provide the average spend over the past 3 years for each provider.
Hardware brand: the primary hardware brand of the organisation’s telephone system.
The number of telephone users.
Contract duration: please include any extension periods.
Contract expiry date: please provide me with the day/month/year.
Contract review date: please provide me with the day/month/year.
Application(s) running on PBX/VOIP systems: applications that run on the actual PBX or VOIP system, for example Contact Centre, Communication Manager.
Contract description: please provide me with a brief description of the overall service provided under this contract.
Go to market: how where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
Contact details: of the person from the organisation responsible for each contract full contact details including full name, job title, direct contact number and direct email address.
If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider?
If the contract is a managed service or is a contract that provides more than just telephone maintenance then can you please can you send me all of the information specified above including the person from with the organisation responsible?
Response
The Social Security Advisory Committee is a statutory independent non-departmental public body sponsored by the Department for Work and Pensions (DWP).
The Committee does not hold any of the information you have requested. Our information technology systems and support is arranged by the DWP.