Independent report

SSAC Occasional Paper 18: Decision making and mandatory reconsideration

This report examines benefit decision making in DWP and HMRC with a focus on the process of mandatory reconsideration before appeal.

• From: Social Security Advisory Committee
• Published: 21 July 2016
• Last updated: 30 March 2017 — See all updates

Documents

SSAC Occasional Paper 18: Decision making and mandatory reconsideration

PDF, 996 KB, 86 pages

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Executive summary: Decision making and mandatory reconsideration

PDF, 144 KB, 6 pages

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Details

This report examines decision making for determining eligibility for benefits in the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC). The committee looked in particular at decisions about Employment and Support Allowance (ESA) and tax credits.

The report makes recommendations for strengthening processes to improve the accuracy of decisions.

We published the government’s detailed response to this report on 30 March 2017.

Published 21 July 2016
Last updated 30 March 2017 + show all updates

1. 30 March 2017

   Added a link to the government's detailed response to this report.

2. 16 January 2017

   Added a link to the government's interim response to this report.

3. 21 July 2016

   First published.