Independent report

SSAC Occasional Paper 18: Decision making and mandatory reconsideration

This report examines benefit decision making in DWP and HMRC with a focus on the process of mandatory reconsideration before appeal.

Documents

SSAC Occasional Paper 18: Decision making and mandatory reconsideration

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Executive summary: Decision making and mandatory reconsideration

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email ssac@ssac.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This report examines decision making for determining eligibility for benefits in the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC). The committee looked in particular at decisions about Employment and Support Allowance (ESA) and tax credits.

The report makes recommendations for strengthening processes to improve the accuracy of decisions.

We published the government’s detailed response to this report on 30 March 2017.

Updates to this page

Published 21 July 2016
Last updated 30 March 2017 + show all updates
  1. Added a link to the government's detailed response to this report.

  2. Added a link to the government's interim response to this report.

  3. First published.

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