Stakeholder survey report
Results of the 2022 SSRO stakeholder survey
Documents
Details
The SSRO has completed its third stakeholder survey, in line with the commitment made in the SSRO’s Corporate Plan 2021-2024.
The survey helps us to:
- measure performance against several of our key performance indicators;
- understand how we are perceived by stakeholders;
- set the SSRO’s strategic direction; and
- plan stakeholder engagement.
Following an open competition, we commissioned Opinion Research Services (ORS) based on their expertise and experience to undertake the survey and ensure the independence and anonymity of the responses. We are publishing in full ORS’ report and summary slide pack, which sets out the detailed findings of the survey.
We are pleased to see positive responses across a range of questions but also recognise that there are areas where we can improve.
We are carefully considering the results and will be using them to inform the delivery of our functions and activities as detailed in the Corporate Plan 2022 – 2025. There is work underway or planned that will address aspects of respondents’ feedback, and further actions are being considered. We will publish an update on our progress in the autumn.
The Stakeholder Engagement Strategy will be refreshed in light of the survey findings, and a revised version will be considered by the SSRO Board in September and published shortly afterwards.