Guidance

The Mid-Tier Contract - Schedule 10 (Service Levels)

Information on required service standards, including social value KPIs.

• From: Cabinet Office and Government Legal Department
• Published: 16 December 2019
• Last updated: 1 August 2023 — See all updates

Documents

The Mid-Tier Contract - Schedule 10 (Service Levels)

MS Word Document, 36.3 KB

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The Mid-Tier Contract - Schedule 10 (Service Levels)

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Details

This Mid-Tier Contract document sets out standards of service required by you and what happens if these are not met.

Published 16 December 2019
Last updated 1 August 2023 + show all updates

1. 1 August 2023

   Updated with The Mid-Tier Contract - Schedule 10 (Service Levels) version 1.2

2. 12 April 2022

   Updated to reflect version 1.1 of the Mid-Tier Contract.

3. 16 December 2019

   First published.