Guidance

The Mid-Tier Contract - Schedule 10 (Performance Levels)

Information on required service standards (KPIs), including social value KPIs.

• From: Cabinet Office and Government Legal Department
• Published: 16 December 2019
• Last updated: 21 February 2025 — See all updates

Documents

The Mid-Tier Contract - Schedule 10 (Performance Levels)

MS Word Document, 48.1 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@cabinetoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The Mid-Tier Contract - Schedule 10 (Performance Levels)

ODT, 30.2 KB

This file is in an OpenDocument format

Details

This Mid-Tier Contract document sets out standards of service required by you and what happens if these are not met.

Published 16 December 2019

Last updated 21 February 2025 + show all updates

1. 21 February 2025

   Replaced the following doc: The Mid-Tier Contract - Schedule 10 (Service Levels)

2. 1 August 2023

   Updated with The Mid-Tier Contract - Schedule 10 (Service Levels) version 1.2

3. 12 April 2022

   Updated to reflect version 1.1 of the Mid-Tier Contract.

4. 16 December 2019

   First published.