Research and analysis

UKCN consumer remedies project: lessons learned report

A report providing an overview of the main achievements and lessons learned from the UKCN’s collaboration on remedies in consumer markets.

• From: Competition and Markets Authority and Financial Conduct Authority
• Published: 1 October 2018

Documents

Helping people get a better deal: Learning lessons about consumer facing remedies

PDF, 1.7 MB, 53 pages

Details

The project aims to improve UK Competition Network (UKCN) members’ understanding of the selection, design, testing and evaluation of consumer-facing remedies.

This paper, drafted jointly by the CMA and FCA, provides an overview of three main themes addressed during the project. Those are: (1) sources of demand-side problems in markets; (2) the remedy options available to address these problems; and (3) how to test remedy options. The paper concludes by drawing together the main lessons learned from this project and highlights priorities for further focus.

Published 1 October 2018