Research and analysis
UKCN consumer remedies project: lessons learned report
A report providing an overview of the main achievements and lessons learned from the UKCN’s collaboration on remedies in consumer markets.
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The project aims to improve UK Competition Network (UKCN) members’ understanding of the selection, design, testing and evaluation of consumer-facing remedies.
This paper, drafted jointly by the CMA and FCA, provides an overview of three main themes addressed during the project. Those are: (1) sources of demand-side problems in markets; (2) the remedy options available to address these problems; and (3) how to test remedy options. The paper concludes by drawing together the main lessons learned from this project and highlights priorities for further focus.