Research and analysis

Universal Credit full service omnibus survey

This report presents findings from 2 waves of tracking research with recent Universal Credit full service claimants.

• From: Department for Work and Pensions
• Published: 28 February 2019
• Last updated: 4 March 2019 — See all updates

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Summary: Universal Credit full service omnibus survey: findings from 2 waves of tracking research with recent Universal Credit full service claimants

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Universal Credit full service omnibus survey: findings from 2 waves of tracking research with recent Universal Credit full service claimants

Ref: ISBN 978-1-5286-1024-7, RR976

PDF, 1.23 MB, 36 pages

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Details

This report presents findings from 2 waves of surveys with a representative sample of recent Universal Credit full service claimants. The surveys examined how well new claimants understand the Universal Credit claim process and their rights and responsibilities, with a view to meeting their information needs.

1,586 Universal Credit claimants were interviewed in wave 1 of the survey during October and November 2017. 1,445 different Universal Credit claimants were interviewed in wave 2 of the survey during May and June 2018.

Contribution to the evidence base

This research was commissioned to develop a range of performance indicators for Universal Credit full service and to track understanding and knowledge of the main elements of the Universal Credit claim.

Research value

The research has:

• enabled the department to develop performance indicators
• helped to inform the wider evidence base for the roll out of Universal Credit

Authors: Trinh Tu, Kelly Maguire and Natasha Jones (Ipsos MORI)

Published 28 February 2019
Last updated 4 March 2019 + show all updates

1. 4 March 2019

   Revised figures 6.1 and 6.4 in 'Universal Credit full service omnibus survey: findings from 2 waves of tracking research with recent Universal Credit full service claimants'.

2. 28 February 2019

   First published.