Research and analysis

Upfront Honesty Declaration

Research to understand customers' perceptions of the Upfront Honesty Declaration and its impact on their experience of completing their VAT return.

Documents

Upfront Honesty Declaration

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Details

HMRC commissioned this research to understand customer perceptions and experiences of the Upfront Honesty Declaration when completing a VAT return.

The research involved 20 qualitative face-to-face interviews with business people completing their VAT return, carried out in March and April 2019.

Updates to this page

Published 7 July 2021

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