Guidance

Visitors and transit: customer service standards

Updated 9 May 2024

Information on our customer service standards for UK visit visas.

Visa category Inside the UK Outside the UK
Direct Airside Transit visa Not available 3 weeks
Marriage Visitor Not available 3 weeks
Standard Visitor 8 weeks 3 weeks
Visitor in Transit visa Not available 3 weeks
Visit the UK in a Chinese tour group Not available 3 weeks

See our current average processing times including information on when the processing time starts from inside and outside the UK.