Work and Health Programme provider guidance
This guidance is for reference only. Providers should use the Work and Health Programme (including JETS) provider guidance instead.
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Details
This provider guidance is for reference only.
Providers should use the Work and Health Programme (including JETS) provider guidance instead.
Updates to this page
Last updated 1 April 2020 + show all updates
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Published a revised chapter 10 (version 9, dated March 2020).
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Published a revised chapter 3 (version 8, dated 02/20) and 9 (version 5, dated 02/20).
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Updated annex 2, now version 8. The logo branding at the top of most forms and letters has been updated. The exceptions to this are the MAN and MEN forms, the Exit report and WHP07. A Work and Health Programme provider memo will be issued shortly to explain the changes in more detail.
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Revised chapter 10 (version 8, 11/19), the main change is the addition of a new section 'Participant referred as a mandatory Participant when they should be a voluntary Participant' at paragraphs 72 to 75. Some amendments have also been made to the 'Extended Period of Sickness' section at paragraph 30 and its actions information. Also published a revised annex 2 (version 6, 11/19).
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Updated Annex 2, this now includes an Exit Report Form in RTF format.
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Published revised chapters 5b and 9, both dated 10/19, version 4.
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Updated Annex 2, a revised Exit Report Form now includes a provider signature box.
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Updated Annex 2, now includes a revised Exit Report Form.
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Published revised chapter 3 (now dated 09/2019, version 7).
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Published revised chapters 2 (dated 09/2019, version 4), 5a (dated 09/19, version 4) and 16 (dated 09/19, version 7).
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Published revised chapters 10 (now dated 08/19, version 7), 11 (now dated 08/19, version 5) and 14 (now dated 08/19, version 5).
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Published revised chapters 1, 13 and 16.
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Updated Annex 2 to include revised JSA MAN, UC MAN, JSA MEN, UC MEN and WHP07 form.
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The contents of chapter 18 have now been included in chapters 1, 3, 4, 11, 13 and 14.
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Published revised chapters 3 (now version 6, dated 27/06/2019) and 16 (now version 5, dated 06/19).
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Revised chapters 8 (version 4) and 12 (version 4).
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Revised chapters 3 (now version 5), 7 (now version 4) and 14 (now version 4).
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Revised chapters 4 (version 5), 10 (version 6) and 13 (version 4).
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Revised Work and Health Programme provider guidance. Changes have been made to chapter 3 paragraphs 24-26 including bullets and new actions that providers must take to back the referral out to close down the RTE feed.
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Revised version of chapter 6 (version 4, dated 14/12/2018) - updated to include actions to take when a participant has complex needs or additional support requirements; and chapter 10 (version 5, dated 13/12/2018) - updated to clarify the disengagement and re-engagement process, and what to do when DWP notifies you of a change.
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Revised chapter 10 (version 4, dated 09/11/2018). The revised guidance includes new sections on 'Informing Jobcentre Plus of an incident or accident on your premises' and 'Notification of Participant change of circumstances via unencrypted email paragraph'.
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Published revised chapters 1, 3, 4, 11, 16 and 18 (all are now labelled version 4). The changes include updates to the customer service standards, clarification of the policy around inappropriate referrals, clarification of elements involved in initial action planning, and updated information on the request and return of exit reports.
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First published.