Provider memo 07: Amendments to chapters 6 and 10
Updated 4 April 2024
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This publication is available at https://www.gov.uk/government/publications/work-and-health-programme-provider-memos-2018/provider-memo-06-amendments-to-chapters-6-and-10
This memo is for Work and Health Programme providers.
This memo was issued to providers on 27 December 2018.
Background
This memo tells you about amendments that have been made to chapters 6 and 10 of the Work and Health Programme provider guidance.
Summary and action
Ensure that the revised information in chapters 6 and 10 is used by you and all of your subcontractors.
Changes made to chapter 6 (version 4) on 14 December 2018
| Paragraph | Summary of change |
|---|---|
| All | General housekeeping and reformatting. |
| 10 | Addition of UC78e into paragraph. |
| 20 | Removal of “The Department will live-test the process detailed in paragraphs 16 to 18 to between November 17 – January 2018 and conduct a review to determine the effectiveness of this process. This process may therefore change subject to review.” |
| 21, 35 | Addition of actions to take when you have identified that a Participant has complex needs/additional support requirements. |
| 25 | Addition of statement “for up to 456 calendar days with a possibility of it extending to a maximum of 639 calendar days where the Participant requires in work support.” |
Changes made to chapter 10 (version 4) on 9 September 2018
| Paragraph | Summary of change |
|---|---|
| All | General housekeeping and reformatting and complete chapter restructure – read in full is recommended. |
| All | Addition of references to UC78e form throughout the chapter. |
| High Level Must Dos | Addition of a High Level Must Do’s section to include process maps. |
| 25 to 26 v4 (26 to 27 v5) | Addition of a new section ‘Informing Jobcentre Plus of an incident/accident on your premises.’ |
| 1 “Actions” bullet 2 | Addition of statement advising of the importance of identifying any complex needs and/or additional support required before considering re-engagement activity. |
| 5 “Actions” bullet 2, v4 (6 actions bullet 2, v5) | Addition of statement advising of the importance of identifying any complex needs and/or additional support required. |
| All | Addition of links to chapter 6 – working with participants with complex needs and/or additional support requirements in the relevant sections. |
| 1 to 3 and 27 to 35, v4 (28 to 52, v5) | Reworded sections on disengagement/re-engagement. |
| 31, v4 (35, v5) | Addition of paragraph “In cases where a change of circumstances may have contributed to the Participants disengagement it is important that you refer to Work and Health Programme provider guidance Chapter 6, Working with participants with complex needs and/or additional support requirements and identify any complex needs and/or additional support they may require before undertaking re-engagement activity”. |
| 33, v4 (32, v5) | Addition of information to include in subject field when sending a WHP07. |
| 45 to 46, v4 (63 to 64, v5) | Addition of section to advise of when a Voluntary Participant reaches 24 month Unemployment and meets Long Term Unemployed (LTU) eligibility. |
| 82 to 85, v4 (100 to 103, v5) | Updated section to advise UC “must accept” claimant commitment. |
| 165 to 183, v4 (183 to 201, v5) | Addition of section ’Notification of Participant change of circumstances via unencrypted email‘– including sub sections: ’Forwarding emails to your sub-contractors‘ and ’Contingency process.’ |
Changes made to chapter 10 (version 5) on 13 December 2018
| Paragraph | Summary of change |
|---|---|
| High Level Must Do’s process flow 1 cell 3 and paragraph 34 | Removal of reference to Work Focused Interview |
| 1 “Actions” Bullet 1 | Addition of “as per the criteria stated in your bid.” |
| 1 “Actions” Bullet 3 | Addition of “unless you have been informed that a voluntary participant does not want any further contact.” |
| “Please Note” after 4 and after 61 | Addition of ‘Please Note: All notifications for Special Customer Record (SCR) and Multi Agency Public Protection Arrangements (MAPPA) Participants will remain clerical notifications.’ |
| “Please Note” added under 21, 54 and 183 | Addition of statement “some Participants in receipt of UC have a journal, in these cases ask them to update their journal to report the change in circumstances rather than direct them to Jobcentre Plus”. |
| 28 to 52 | Addition of the following sub sections within “Detailed background and further information section” Disengaged Process – No contact with Voluntary Participant in receipt of benefit, Disengaged Process – Contact with Voluntary Participant in receipt of benefit, Actions to take when a WHP07 has been sent, Circumstances that are not considered disengagement – WHP07 not required, Re-engagement – Completion of WHP07 for Voluntary Participants in receipt of benefit, Voluntary Participant not in receipt of benefit stops engaging with you, and Compliance Checks |
| 57 to 59 | Addition to “DWP notifies you of a change” section advising that it is important that you assess how this change affects your engagement, including where any complex needs/additional support is required. |
Further Information
All enquires on the subject of this memo should be raised with your performance manager in the first instance. They will endeavour to provide you with an answer as soon as possible.
Issued by: Work and Health Programme live running team