Provider memo 20: Amendments to chapters 2, 3, 5a and 16
Updated 23 December 2024
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This memo is for Work and Health Programme (WHP) providers.
Issued by: Work and Health Programme Operational Policy Team
Background
1. The purpose of this memo is to inform you of recent amendments made to chapters 2, 3, 5a and 16 of the Work and Health Programme provider guidance.
Summary and action
2. Please ensure, with immediate effect, that the following information about the chapters is read in full and used by you and all of your supply chain partners.
Table: changes made to the provider guidance
| Chapter | Paragraph | Title | Summary of change | Date of guidance change | Version number |
|---|---|---|---|---|---|
| 2 | All | Participant Identification | Updated DWP partnership logo in heading and carried out general housekeeping and formatting updates. | 30/09/19 | 4 |
| 3 | Paragraph 29 | Acknowledging referrals, initial Participant engagement and registering a start | Addition of wording to 1st bullet point to include cancellation code ‘2 – DNA’ in PRaP. | 3/10/19 | 7 |
| 3 | Paragraph 31 | Acknowledging referrals, initial Participant engagement and registering a start | Addition of wording to 1st bullet point to include cancellation code ‘2 – DNA’ in PRaP. | 3/10/19 | 7 |
| 3 | Paragraph 32 | Acknowledging referrals, initial Participant engagement and registering a start | Addition of wording to 1st bullet point to include rejection reason ’10 – Other’ in PRaP. | 3/10/19 | 7 |
| 3 | Paragraph 32 | Acknowledging referrals, initial Participant engagement and registering a start | Addition of wording to 3rd bullet point to include completer reason ‘37 – no longer eligible’. | 3/10/19 | 7 |
| 3 | Paragraph 33 | Acknowledging referrals, initial Participant engagement and registering a start | Addition of wording to 1st bullet point to include rejection reason ’10 – Other’. | 3/10/19 | 7 |
| 3 | Paragraphs 33 | Acknowledging referrals, initial Participant engagement and registering a start | Addition of wording to 4th bullet point to include completer reason ’10 – Other’. | 3/10/19 | 7 |
| 3 | Paragraphs 34-35 | Acknowledging referrals, initial Participant engagement and registering a start | Addition of new paragraphs regarding process for erroneous referrals. | 3/10/19 | 7 |
| 5a | All | Mandation to activity attracting a Low/Lower Level sanction | Updated DWP partnership logo in heading and carried out general housekeeping and formatting updates. | 30/09/19 | 4 |
| 16 | Paragraph 6 | Performance Management and Compliance Monitoring | Addition of a new paragraph to advise that all contracts must have an action plan in place and includes requirements. | 30/09/19 | 7 |
| 16 | Paragraph 7 | Performance Management and Compliance Monitoring | Addition of a new paragraph to advise what the action plan should include. All actions should be Specific, Measurable, Achievable, Realistic and Timebound (SMART). | 30/09/19 | 7 |
| 16 | Annex B & C | Acknowledging referrals, initial Participant engagement and registering a start | Updated Annex B & C to include alt text in order to meet accessibility regulations. | 30/09/19 | 7 |
Further Information
3. If you have any queries about this memo, please contact: whp.enquiries@dwp.gov.uk.