Guidance

Provider memo 37: Job Entry Targeted Support (JETS) guidance

Updated 23 December 2024

This memo is for Work and Health Programme (WHP) providers.

Background

Providers will be aware that the WHP programme design has been adapted to take into account a number of temporary measures necessitated by the ongoing COVID-19 event.

Recent changes mean the WHP has 2 elements to the programme:

• the intensive support provided by the core programme
• the WHP Job Entry Targeted Support (JETS) which provides specific support to help those recently unemployed to find work

The WHP JETS element went live on 5 October 2020.

Action

Please take time to read the guidance amendments in full before raising any queries.

Amendments to Provider Guidance

The WHP COVID-19 Provider Guidance has been amended to include WHP JETS. The chapters that have had amendments to reflect the WHP Job Entry Targeted Support (JETS) are as follow:

• Chapter 1: Introduction and Overview
• Chapter 2: Participant Identification, Eligibility and Referral
• Chapter 3b: Acknowledging referrals, initial Participant engagement and registering a start (new chapter for WHP JETS only)
• Chapter 4: Action planning
• Chapter 6: Working with Participants with complex needs and /or additional support requirements
• Chapter 10: Change of circumstances and notifications
• Chapter 11: Programme completers and early exits
• Chapter 12: Participant Complaints
• Chapter 13: Funding Model
• Chapter 14: Validation
• Chapter 15: Data Sharing between DWP and Providers
• Chapter 16: Performance Management and Compliance Monitoring

Annex 2 will continue to be available on the GOV.UK website for a short period, after which the associated letters and forms will be available via Jaggaer. Should you require accessible versions of these forms you will need to request them via the WHP Live Running Policy Team at whp.enquiries@dwp.gov.uk

Please note for WHP JETS new versions along with Welsh versions of forms and letters will be available on Jaggaer, these are listed here:

• WHPERJ1 Version 1 – Exit report form
• WHP JETS Man Appt version 1 – Work and Health Programme Job Entry: Targeted Support (WHP JETS) Mandatory Appointment Notification
• WHP JETS Vol Appt Version 1 – Work and Health Programme Job Entry: Targeted Support (WHP JETS) Voluntary Appointment Notification
• WHPJETS01 Version 1 – Participant mandated to attend FTA’s initial appointment (this will be uploaded to Jaggaer shortly)

If provider logos are added to any of the appointment letters above, these will have to adhere to England only ESIF Branding and Publicity Requirements, you must send to cepesf14-20.marketing-publicity@dwp.gov.uk for approval (this includes anything that the public will have access to).

Further information and contact details

Providers will appreciate that the COVID-19 situation is highly changeable. We hope we have captured the principle impacts on WHP JETS Provider Guidance, to date, but accept there may be further considerations or decisions yet to come.

The guidance adaptations, due to COVID-19, will be under constant review to ensure the approach is appropriate in the changing climate. We will give suitable notification of changes in line with Commercial protocols as we seek to return to business as usual.

If you have any queries about this Live Running Memo please consult your Performance Manager in the first instance.

If your enquiry is of a Commercial nature, or if you have any queries or concerns regarding Contract Variations or Letters of Change, please direct them to the Commercial Directorate inbox: employmentcategory.covid19@dwp.gov.uk

If your enquiry is specifically in connection with these temporary alterations to Work and Health Programme Provider Guidance including Job Entry: Targeted Support (JETS), please contact the WHP Policy Team via: whp.enquiries@dwp.gov.uk