Provider memo 55: Amendments to the Work and Health Programme (including JETS) provider guidance including implementation of a Non-Qualifying Earnings process and the removal of temporary guidance concerning COVID-19
Updated 23 December 2024
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This memo is for Work and Health Programme (WHP) providers.
Background
1. This memo informs you of amendments that have been made to Work and Health Programme (including JETS) Provider Guidance concerning Non-Qualifying Earnings and the removal of temporary guidance concerning COVID-19 where appropriate.
2. This amended Provider Guidance will serve as the live running guidance for Work and Health Programme (including JETS) and will see the removal of all other versions of Provider Guidance from our website www.gov.uk.
Summary and action
3. These changes are following the easing of COVID-19 restrictions across the country and follow letters received by Providers from Nick Butler in November and December 2021.
4. As changes have been made throughout the Chapters you and your supply chain should familiarise yourself with each Chapter in its entirety.
5. This amended Provider Guidance should be used with immediate effect by you and your supply chain partners.
6. You and your supply chain partners must now use the version of Provider Guidance published on Gov.Uk. Work and Health Programme including JETS provider guidance
| Chapter | Title | Section(s) | Summary of Change | Date of Guidance Change | Version Number |
|---|---|---|---|---|---|
| All Chapters | N/A | Header | Removal of COVID-19 specific guidance from the top of the Chapter | 31 March 2022 | |
| All Chapters | N/A | Hyperlinks to other Chapters | Changing of naming convention to remove ‘COVID-19’ from other Chapters | 31 March 2022 | |
| Chapter 1 | Introduction and Overview | Paragraph 16 | Confirmation that Public Sector Comparator has been suspended | 31 March 2022 | Version 7.0 |
| Chapter 1 | Introduction and Overview | Paragraph 17 | Confirmation that revised CSSs introduced during the COVID-19 period are now permanent | 31 March 2022 | Version 7.0 |
| Chapter 1 | Introduction and Overview | Changes throughout the Chapter | Additional guidance concerning Non-Qualifying Earnings | 31 March 2022 | Version 7.0 |
| Chapter 2 | Participant Identification, Eligibility and Referral | Paragraph 17 | Added in additional guidance regarding Participants only being on WHP Core or JETS once | 31 March 2022 | Version 8.0 |
| Chapter 2 | Participant Identification, Eligibility and Referral | Annex 1 – Identification of candidates with Autistic Spectrum conditions | Annex added to Provider Guidance | 31 March 2022 | Version 2.0 |
| Chapter 3 | Acknowledging referral, initial Participant engagement and registering a start | Paragraph 21 | Confirmation that Self-Referrals have been removed | 31 March 2022 | Version 5.0 |
| Chapter 3 | Acknowledging referral, initial Participant engagement and registering a start | Paragraph 28 | Additional guidance concerning Government guidelines | 31 March 2022 | Version 5.0 |
| Chapter 3 | Acknowledging referral, initial Participant engagement and registering a start | Paragraph 41 | Additional guidance concerning 15-day CSS target period of registering a Start | 31 March 2022 | Version 5.0 |
| Chapter 3 | Acknowledging referral, initial Participant engagement and registering a start | Changes throughout the Chapter | Confirmation that revised CSSs introduced during the COVID-19 period are now permanent and confirmation of working days | 31 March 2022 | Version 5.0 |
| Chapter 3 | Acknowledging referral, initial Participant engagement and registering a start | Changes throughout the Chapter | Added guidance concerning when COVID-19 easements are to be used | 31 March 2022 | Version 5.0 |
| Chapter 3b | (JETS) Acknowledging referral, initial Participant engagement and registering a start | Paragraphs 66, 67 | Added guidance for those who request or agree face-to-face support | 31 March 2022 | Version 7.0 |
| Chapter 3b | (JETS) Acknowledging referral, initial Participant engagement and registering a start | Paragraph 71 | Added guidance concerning when COVID-19 easements are to be used | 31 March 2022 | Version 7.0 |
| Chapter 3b | (JETS) Acknowledging referral, initial Participant engagement and registering a start | Paragraph 76 | Confirmation that revised CSSs introduced during the COVID-19 period are now permanent | 31 March 2022 | Version 7.0 |
| Chapter 4 | Action Planning | Paragraph 14 | Added guidance for those who request or agree face-to-face support | 31 March 2022 | Version 5.0 |
| Chapter 4 | Action Planning | Changes throughout the Chapter | Confirmation that revised CSSs introduced during the COVID-19 period are now permanent | 31 March 2022 | Version 5.0 |
| Chapter 6 | Working with Participants with complex needs and/or additional support requirements | Paragraph 31 | Confirmation that revised CSSs introduced during the COVID-19 period are now permanent | 31 March 2022 | Version 4.0 |
| Chapter 10 | Change of circumstances and notifications | Paragraph 91 | Confirmation that revised CSSs introduced during the COVID-19 period are now permanent | 31 March 2022 | Version 6.0 |
| Chapter 10 | Change of circumstances and notifications | Paragraphs 112, 205 | Removed temporary guidance stating that Jobcentre Plus will not be completing Self-Employment Gateway Interviews | 31 March 2022 | Version 6.0 |
| Chapter 11 | Programme completers and early exits | Paragraph 44 | Additional guidance added concerning SCR and/or MAPPA restrictions at end of provision | 31 March 2022 | Version 8.0 |
| Chapter 11 | Programme completers and early exits | Paragraphs 22, 29 | Added guidance concerning when COVID-19 easements are to be used | 31 March 2022 | Version 8.0 |
| Chapter 11 | Programme completers and early exits | Changes throughout the Chapter | Added guidance concerning Non- Qualifying Earnings | 31 March 2022 | Version 8.0 |
| Chapter 11 | Programme completers and early exits | Changes throughout the Chapter | Added additional guidance added concerning the returning of the ESF1420 End Form | 31 March 2022 | Version 8.0 |
| Chapter 11 | Programme completers and early exits | Paragraph 127 | Added instructions on raising a Non-Qualifying Earning with DWP (see Annex 2 at bottom of LRM) | 31 March 2022 | Version 8.0 |
| Chapter 13 | Funding Model | Paragraphs 25 | Added the sharing of the outcome of the End of Cohort Reconciliation Exercise | st March 2022 | Version 4.0 |
| Chapter 13 | Funding Model | Paragraph 26 | Added the sharing of the outcome of the Management Information Reconciliation Exercise | 31 March 2022 | Version 4.0 |
| Chapter 13 | Funding Model | Paragraph 28 | Added instructions on raising a Non-Qualifying Earning with DWP (see Annex 2 at bottom of LRM) | 31 March 2022 | Version 4.0 |
| Chapter 13 | Funding Model | Paragraph 29 | Added additional guidance on how to notify DWP of Non -Qualifying earnings | 31 March 2022 | Version 4.0 |
| Chapter 13 | Funding Model | Changes throughout the Chapter | Added overview of Payment by Results Model (PBR) including Delivery Fee, Outcome Payments and Price Accelerator Cohort Model (WHP Core Only) | 31 March 2022 | Version 4.0 |
| Chapter 13 | Funding Model | Changes throughout the Chapter | Added guidance concerning Non-Qualifying Earnings | 31 March 2022 | Version 4.0 |
| Chapter 14 | Validation | Changes throughout the Chapter | Added guidance concerning Non-Qualifying Earnings | 31 March 2022 | Version 4.0 |
| Chapter 15 | Data Sharing between DWP and Providers | Paragraph 20 | Removed link to DWP templates | 31 March 2022 | Version 5.0 |
| Chapter 15 | Data Sharing between DWP and Providers | Paragraph 34 | Amendments made to reflect current position | 31 March 2022 | Version 5.0 |
| Chapter 16 | Performance Management, Assurance and Compliance Monitoring | Paragraph 37 | Added guidance concerning obtaining Participant Feedback whilst on WHP (CSS 15) | 31 March 2022 | Version 4.0 |
| Chapter 16 | Performance Management, Assurance and Compliance Monitoring | Annex A – Provider Action Plan | Provider Action Plan is now located in its own section on Provider Guidance | 31 March 2022 | Version 4.0 |
| Annex 2 | Provider products | Form added | Non -Qualifying earnings reporting stencil | 31 March 2022 |
Further information
1. If you have any queries about this memo, please contact: WHP.ENQUIRIES@DWP.GOV.UK
2. The Annex 2 is saved in the Provider fileshare folders on Jaggaer.