Provider memo 06: Amendments to the provider guidance
Updated 23 December 2024
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This publication is available at https://www.gov.uk/government/publications/work-and-health-programme-provider-memos-2018/provider-memo-6-amendments-to-the-provider-guidance
This memo is for Work and Health Programme providers.
This memo was issued to providers on 12 September 2018.
Background
This memo tells you about amendments that have been made to the Work and Health Programme provider guidance.
Summary and action
Ensure that the revised information in the following chapters is used by you and all of your subcontractors.
Table of amendments made on 7 September 2018
| Chapter | Paragraph | Title | Summary of change | Guidance version number |
|---|---|---|---|---|
| 1 | All | Introduction and Overview | General housekeeping and reformatting. | 4 |
| 1 | 11 | Introduction and Overview | The provider guidance has been updated to incorporate Customer Service Standards (CSS): 1a. 99% of ‘Referrals’ will result in a Participant Start or failure to attend within 15 Working Days of the Referral being made, and 1b. 99% of Participant Starts or failures to attend, referred to in CSS 1a, will be recorded in PRaP within 15 working days of the Referral of the relevant Participant being made. | 4 |
| 3 | All | Acknowledging Referrals, Initial Participant Engagement and Registering a Start | General housekeeping and reformatting. | 4 |
| 3 | All | Acknowledging Referrals, Initial Participant Engagement and Registering a Start | The provider guidance has been updated throughout to incorporate European Social Fund (ESF) content relating to referrals (formerly in chapter 18). | 4 |
| 3 | 10, 14, 15, 17 | Acknowledging Referrals, Initial Participant Engagement and Registering a Start | The provider guidance has been updated to incorporate CSS: 1a. 99% of ‘Referrals’ will result in a Participant Start or failure to attend within 15 Working Days of the Referral being made, and 1b. 99% of Participant Starts or failures to attend, referred to in CSS 1a, will be recorded in PRaP within 15 working days of the Referral of the relevant Participant being made. | 4 |
| 3 | 24 | Acknowledging Referrals, Initial Participant Engagement and Registering a Start | The provider guidance has been updated to incorporate information on: where the Participant starts work or has a job offer between referral and start on the programme and the policy relating to job offer / start between referral and programme start and what action to take. | 4 |
| 3 | 25, 26 | Acknowledging Referrals, Initial Participant Engagement and Registering a Start | The provider guidance has been updated to clarify the policy around inappropriate and duplicate referrals. | 4 |
| 3 | 43, 44 | Acknowledging Referrals, Initial Participant Engagement and Registering a Start | The provider guidance has been updated to clarify the elements involved in initial action planning. | 4 |
| 4 | All | Action Planning | General housekeeping and formatting. | 4 |
| 4 | 2, 3 | Action Planning | The provider guidance has been updated to include Customer Service Standard 5: initial action planning activity and the supplier must ensure that for all ‘Participant Starts’, an agreed Action Plan is in place within 20 working days of the referral). | 4 |
| 11 | All | Programme Completers and Early Exits | General housekeeping and formatting. | 4 |
| 11 | All | Programme Completers and Early Exits | The provider guidance has been updated throughout to incorporate ESF content relating to referrals (formerly in chapter 18). | 4 |
| 11 | 22 to 25 | Programme Completers and Early Exits | The provider guidance has been updated to incorporate information on provider activity on request and return of exit reports. | 4 |
| 16 | All | Performance Management and Compliance Monitoring | General housekeeping and formatting. | 4 |
| 16 | 26, Annex C | Performance Management and Compliance Monitoring | The provider guidance has been updated to include an amendment to CSS: 1a. 99% of ‘Referrals’ will result in a Participant Start or failure to attend within 15 Working Days of the Referral being made, 1b. 99% of Participant Starts or failures to attend, referred to in CSS 1a, will be recorded in PRaP within 15 working days of the Referral of the relevant Participant being made and 2. the supplier must acknowledge 99.5% of ‘Referrals’, within two working days of the referral, on PRaP. | 4 |
| 18 | All | European Social Fund (ESF) (England only | General housekeeping and formatting. | 4 |
| 18 | All | European Social Fund (ESF) (England only | The provider guidance has been updated throughout to include updated links for all ESF 14 to 20 Initial and ESF 14 to 20 End forms. | 4 |
Further Information
All enquires on the subject of this memo should be raised with your performance manager in the first instance. They will endeavour to provide you with an answer as soon as possible.
Issued by: Work and Health Programme live running team