Provider memo 70: Amendments to Work and Health Programme including JETS Provider Guidance
Updated 23 December 2024
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To: Work and Health Programme Providers
From: Work and Health Programme Operational Policy Team
Subject: Amendments to Work and Health Programme including JETS Provider Guidance
Action: For information and action
Timing: Immediate
Background
The purpose of this memo is to inform you of amendments that have been made to the following guidance chapters:
- Chapter 3 - Acknowledging referrals, initial Participant engagement and registering a start
- Chapter 3b – Acknowledging referrals, initial Participant engagement and registering a start
- Chapter 11- Programme Completers and early exits
- Chapter 13 Funding Model
Summary and Action
- After receiving numerous concerns around the notification of MAPPA referrals, a new process has been implemented to help safeguard both the Providers and the Participant. This has been outlined in Chapters 3 and 3b.
- In addition to the MAPPA changes we have also made additional changes to Chapter 11 and 13 which are outlined below.
- Please ensure, with immediate effect, that the revised information in the following Work and Health Programme Provider Guidance chapters is used by you and all subcontractors.
| Chapter | Paragraph | Chapter Title | Summary of Change | Date of Guidance Change | Version Number |
|---|---|---|---|---|---|
| 3 | Paragraph 4 bullets 1 and 2 | Acknowledging referrals, initial Participant engagement and registering a start | Updated wording in Referral - Multi Agency Public Protection Arrangements (MAPPA) cases to provide clarification. | 1 May | 11 |
| 3 | Paragraph 6-12 | Acknowledging referrals, initial Participant engagement and registering a start | New section MAPPA referrals made to provision but with no notification from Jobcentre Plus | 1 May | 11 |
| 3 | Paragraph 13-19 | Acknowledging referrals, initial Participant engagement and registering a start | New Section MAPPA Restrictions applied after they have started on the programme | 1 May | 11 |
| 3 | Paragraph 123 | Acknowledging referrals, initial Participant engagement and registering a start | Updated wording in Procedure for MAPPA Cases to advise that MAPPA J will only be sent where appropriate | 1 May | 11 |
| 3 | Paragraph 124 | Acknowledging referrals, initial Participant engagement and registering a start | Updated wording to also include the following “Under no circumstances should a MAPPAJ form be held on an IT system” | 1 May | 11 |
| 3 | Paragraph 127-129 | Acknowledging referrals, initial Participant engagement and registering a start | Insert new section Issuing of an electronic device to MAPPA Participants | 1 May | 11 |
| 3b | 4 bullets 1 & 2 | Acknowledging referrals, initial Participant engagement and registering a start | Updated wording in Referral - Multi Agency Public Protection Arrangements (MAPPA) cases to provide clarification. | 1 May | 12 |
| 3b | Paragraph 6-12 | Acknowledging referrals, initial Participant engagement and registering a start | New section MAPPA referrals made to provision but with no notification from Jobcentre Plus | 1 May | 12 |
| 3b | Paragraph 13-20 | Acknowledging referrals, initial Participant engagement and registering a start | New Section MAPPA Restrictions applied after they have started on the programme | 1 May | 12 |
| 3b | Paragraph 133-134 | Acknowledging referrals, initial Participant engagement and registering a start | Updated wording | 1 May | 12 |
| 3b | Paragraph 137-139 | Acknowledging referrals, initial Participant engagement and registering a start | Issuing of an electronic device to MAPPA Participants | 1 May | 12 |
| 11 | Paragraph 1-2 | Participant completes the work and health programme | Changes to when exit report pack and final action plan applies | 1 May | 15 |
| 11 | Paragraph 89 | Participant reaches earnings threshold/self employed claim fully validated | Please note: If the participant is expected to achieve an outcome or you are receiving RTE threshold pings you should not enter a PRaP leaver reason as this will be updated automatically. | 1 May | 15 |
| 11 | Paragraph 49, 58 | Heading reference changed from started to referred | “For participants referred on or after 1st November 2022 | 1 May | 15 |
| 13 | Please Note Section under paragraph 22 | Funding Model | Updated wording to always refer to WHP Provider Guidance Chapter 3 for the correct process to take for Participants who move into employment/self-employment or have had a job offer between referral and start. | 1 May | 7 |
Further Information
If you have any queries about this memo, please contact: whp.enquiries@dwp.gov.uk
Regards
Work and Health Programme Operational Policy Team