Official Statistics

Air passenger experience of security screening: 2018

Results from a short set of questions about experiences of security screening from the CAA Passenger Survey at selected UK airports in 2018.

• From: Department for Transport
• Published: 22 August 2019

Documents

Air passenger experience of security screening: 2018 report

PDF, 268 KB, 12 pages

Air passenger experience of security screening: 2018 data tables

ODS, 91.8 KB

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Details

Air passenger satisfaction with security screening in 2018 can be broadly summarised with:

• 85% of air passengers saying they were very satisfied or satisfied
• 51% of air passengers saying they were very satisfied
• 3% of air passengers saying they were very dissatisfied or dissatisfied

at surveyed airports.

The aspects of security screening with which passengers were least satisfied were:

• queuing (5%)
• general organisation (4%)
• slow speed of screening process (3%)

Over three quarters of passengers (79%) said there was no aspect with which they were least satisfied. Over 90% of passengers agreed that any inconvenience caused by the security screening was acceptable.

The average time passengers said they spent queuing for security screening was similar to the previous year – 7.5 minutes (7.1 minutes for 2017). In 2018 average perceived queuing time ranged from 3.7 minutes at Gatwick to 13.0 minutes at Manchester.

Published 22 August 2019