English Housing Survey 2021 to 2022: satisfaction and complaints
Report on self reported complaints and satisfaction in the rented sectors.
Applies to England
Documents
Details
This report outlines rates of satisfaction across the rented sectors, including how satisfied renters were with their accommodation, their housing services and the repairs and maintenance carried out by their landlord.
It also provides an overview of the complaints process within the rented sectors and follows households that considered making a complaint through the decisions they made. Reasons for why some respondents did not make a complaint are also explored.
The English Housing Survey live tables are updated each year and accompany the annual reports.