Official Statistics

Housing Benefit and Council Tax Benefit: statistics on speed of processing 2012-13

Measure of the average time it took to process new claims and changes of circumstances throughout the year.

• From: Department for Work and Pensions
• Published: 22 January 2013
• Last updated: 23 July 2013 — See all updates

Documents

Statistical release: January 2013 to March 2013 (quarter 4, 2012/13 )

PDF, 239 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Additional tables: January 2013 to March 2013 (quarter 4, 2012/13 )

MS Excel Spreadsheet, 924 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: October 2012 to December 2012 (quarter 3, 2012/13 )

PDF, 236 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Additional tables: October 2012 to March 2012 (quarter 3, 2012/13 )

MS Excel Spreadsheet, 753 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: July 2012 to September 2012 (quarter 2, 2012/13 )

PDF, 235 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Additional tables: July 2012 to September 2012 (quarter 2, 2012/13 )

MS Excel Spreadsheet, 752 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: April 2012 to June 2012 (quarter 1, 2012/13 )

PDF, 49.4 KB, 4 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Additional tables: April 2012 to June 2012 (quarter 1, 2012/13 )

MS Excel Spreadsheet, 756 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The speed of processing official statistics replace the old “right time indicator”. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. The statistics include the volumes of claims, changes and the total days to process new claims and changes of circumstances.

Speed of processing measures the average times to process a new Housing Benefit or Council Tax Benefit claim or a change in circumstance of an existing Housing Benefit or Council Tax Benefit claim.

Published 22 January 2013
Last updated 23 July 2013 + show all updates

1. 23 July 2013

   January 2013 to March 2013 (quarter 4) statistics added

2. 1 July 2013

   October 2012 to December 2012 statistics (Q3 2012/13) released 23 April 2013

3. 22 January 2013

   First published.