Housing Benefit and Council Tax Benefit: statistics on speed of processing 2012-13
Measure of the average time it took to process new claims and changes of circumstances throughout the year.
Documents
Details
The speed of processing official statistics replace the old “right time indicator”. The speed of processing statistics show new claims and changes of circumstances separately and do not include a combined measure. The statistics include the volumes of claims, changes and the total days to process new claims and changes of circumstances.
Speed of processing measures the average times to process a new Housing Benefit or Council Tax Benefit claim or a change in circumstance of an existing Housing Benefit or Council Tax Benefit claim.
Updates to this page
Last updated 23 July 2013 + show all updates
-
January 2013 to March 2013 (quarter 4) statistics added
-
October 2012 to December 2012 statistics (Q3 2012/13) released 23 April 2013
-
First published.