Official Statistics

Housing Benefit statistics on speed of processing for 2023 to 2024

Statistics on the average number of days to process a new Housing Benefit claim or a change in circumstance of an existing claim.

• From: Department for Work and Pensions
• Published: 25 October 2023
• Last updated: 31 July 2024 — See all updates

Applies to England, Scotland and Wales

Documents

Statistical release: January to March 2024 (quarter 4, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-696-3

HTML

Tables: January to March 2024 (quarter 4)

ODS, 345 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: October to December 2023 (quarter 3, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-659-8

HTML

Tables: October to December 2023 (quarter 3)

ODS, 204 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: July to September 2023 (quarter 2, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-620-8

HTML

Tables: July to September 2023 (quarter 2)

ODS, 200 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Statistical release: April to June 2023 (quarter 1, financial year 2023 to 2024)

Ref: ISBN 978-1-78659-580-5

HTML

Tables: April to June 2023 (quarter 1)

ODS, 183 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Speed of processing is a measure of the average time it takes to process a:

• new Housing Benefit claim
• change of circumstance to an existing Housing Benefit claim

The average time is measured in calendar days, rounded to the nearest day.

The statistics on this page are for:

• January to March 2024 (quarter 4, financial year 2023 to 2024)
• October to December 2023 (quarter 3, financial year 2023 to 2024)
• July to September 2023 (quarter 2, financial year 2023 to 2024
• April to June 2023 (quarter 1, financial year 2023 to 2024)

Published 25 October 2023
Last updated 31 July 2024 + show all updates

1. 31 July 2024

   Added statistics for the period January to March 2024. This is also known as quarter 4 of the financial year 2023 to 2024.

2. 24 April 2024

   Added statistics for the period October to December 2023. This is also known as quarter 3 of financial year 2023 to 2024.

3. 31 January 2024

   Added statistics for the period July to September 2023. This is also known as quarter 2 of the financial year 2023 to 2024.

4. 25 October 2023

   First published.