Feltham Prison and Young Offender Institution
Feltham A is a young offender institution (YOI) for boys aged 15 to 18 and Feltham B is a Category C prison and YOI in London for men aged over 18.
Applies to England and Wales
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Book and plan your visit to Feltham
To visit someone in Feltham A or B you must:
- be on that person’s visitor list
- book your visit 2 weeks in advance
- have the required ID with you when you go
Contact Feltham if you have any questions about visiting.
At least one visitor must be 18 or older at every visit.
There is a limit to the number of visits someone can have depending on their circumstances. You can check this with Feltham.
Help with the cost of your visit
If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:
- travel to Feltham
- somewhere to stay overnight
- meals
How to book family and friends visits
All visit bookings are arranged by the young person or adult prisoner. They submit their application to the visit department who in turn contacts the person visiting and arranges the booking.
You cannot book your visit by telephone or online.
If you need to cancel or amend a visit, call the visits enquiry line on 020 8844 5400 from Monday to Sunday 8:30am to 11:30am and 1:30pm to 4:30pm. Find out about call charges
Visiting times for Feltham A (15 to 18 year olds):
- Monday from 2pm to 3pm and 3:30pm to 4:30pm
- Wednesday from 2pm to 3pm and 3:30pm to 4:30pm
- Saturday from 9am to 10am and 10:30am to 11:30am
Visiting times for Feltham B (over 18 year olds):
- Monday from 2pm to 3pm and 3:30pm to 4:30pm
- Wednesday from 2pm to 3pm and 3:30pm to 4:30pm
- Saturday from 9am to 10am, 10:30am to 11:30am, 2pm to 3pm and 3:30pm to 4:30pm
- Sunday from 2pm to 4:30pm (men on E-level only)
Telephone number: 020 8844 5400
E-mail: Socialvisits.feltham@justice.gov.uk
How to book legal and professional visits
Legal visits can be booked by calling 0208 844 5564 or emailing: LegalVisits.Feltham@justice.gov.uk
All bookings should be made 2 days in advance.
Legal video link opening hours: Monday to Thursday 8am to 12pm and 1:30pm to 5pm. Friday 8am to 11:15am, closed Friday afternoon.
To book email: reception.feltham@justice.gov.uk or call direct 0208 844 5497.
Getting to Feltham
The closest railway station is Feltham.
To plan your journey by public transport:
Feltham has limited parking for visitors, including space for Blue Badge holders.
Entering Feltham
All visitors, aged 16 or older must prove their identity before entering. Read the list of acceptable forms of ID when visiting Feltham.
All visitors are given a pat-down search, including children. You may also be sniffed by security dogs.
Dress code must be adhered to as part of visiting rules. You may be turned away if you are deemed to be inappropriately dressed. Wearing items like vests, ripped jeans, mini skirts, short shorts, hoodies and hooded jackets are not allowed.
Guidelines are as follows:
- modest dress
- no work clothes (including uniforms and trousers with multiple pockets)
- no sports shirts or football shirts
- no jumpers or shirts with hoods
- no mobile phones
- no offensive logos
- no sunglasses or headscarves unless worn for religious reasons
- no ripped jeans
- no vest tops
- no short skirts or dresses, they must be knee length
There are strict controls on what you can take into Feltham. You have to leave most of the things you have with you in a locker in the visitors centre or in your car. This includes pushchairs and car seats.
Refreshments are available to purchase in the visits hall.
An officer will tell you the rules at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.
Call the booking line if you have any questions about visiting.
Visiting facilities
Feltham has a visitors’ centre run by PACT. Visitors are offered a warm welcome, information and support. You can use the children’s play area and buy refreshments during your visit.
The visiting centre also has lockers for storing personal property during your visit. They take £1 coins.
Contact the visitors centre if you have any questions about visiting.
Family days
Family days run once a month at both Feltham A (young people) and Feltham B (adults).
Keep in touch with someone at Feltham
You may not be able to speak with someone at Feltham during their first few days. This is because it can take time to approve who they can be in touch with.
Secure video calls
To have a secure video call with someone in Feltham you need to:
- download the Prison Video app
- create an account
- register all visitors
- add the person in custody to your contact list.
How to book a secure video call
Secure video calling is available at this prison and young offender institution. To use this service, you need to download the Prison Video app, create an account, register all visitors and add the person you wish to call to your contact list.
Phone calls
Young people and adult prisoners in Feltham have phones in their cells. They can make calls in the early evenings and during free periods.
Every new arrival on Feltham A is given £4 credit for telephone calls when they first arrive. (This does not apply to young people transferred in from other establishments or anyone that transfers into Feltham B).
Prisoners in Feltham can call anyone on their list of friends and family. This list is checked by security.
You can also exchange voicemails using the Prison Voicemail service.
Officers may listen to phone calls as a way of preventing crime and helping keep people safe.
You can send emails to someone in Feltham using the Email a Prisoner service.
You might also be able to attach photos and receive replies, depending on the rules at Feltham.
Letters
Include the person’s name and prison number on the envelope.
If you do not know their prison number, contact Feltham.
All post apart from legal letters will be opened and checked by officers.
Send money and gifts
You can use the free and fast online service to send money to someone in prison.
You can no longer send money by bank transfer, cheque, postal order or send cash by post.
If you cannot use the online service, you may be able to apply for an exemption, for example if you:
- are unable to use a computer, a smart phone or the internet
- do not have a debit card
This will allow you to send money by post.
Gifts and parcels (property)
Prisoners in Feltham have a list of approved items that can be sent in by family and friends. They must first apply for permission to receive items. Feltham then send the friend or family member a label to fix to their parcel. Parcels are only accepted via post with the list provided by the establishment.
A young person or adult prisoner can also request for property to be sent to them by a friend or family member through selected companies, and can make an application to do this. We do not accept parcels at the visitors centre.
Friends and families of young people and prisoners at Feltham can send books directly to their loved ones, or order them from approved retailers who source and send the books to the recipient.
For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.
Contact Feltham if you have any questions.
Life at Feltham
Feltham is committed to providing a safe and educational environment where young people and adults can learn new skills in custody to help them on release.
Safer custody
Every person at Feltham has a right to feel safe. The staff at Feltham are responsible for their safeguarding and welfare at all times.
For further information about what to do when you are worried or concerned about someone at Feltham visit the Prisoners’ Families helpline website.
If you have concerns about the safety or wellbeing of a child or young person at Feltham you can call the Safer Custody line on 0800 528 0967.
All safeguarding processes are overseen by:
Arrival and first night
When a young person first arrives at Feltham A (15 to 18 year olds), they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.
They will spend their first night in the induction unit where they will be provided with a hot meal, shower and a pack of essential items including food and toiletries.
They will get to speak to someone who will explain the rules, check how they’re feeling and ask about any immediate health and wellbeing needs.
Induction
Each person who arrives at Feltham gets an induction that lasts about a week. They will meet professionals who will help them with:
- health and wellbeing, including mental and sexual health
- any substance misuse issues, including drugs and alcohol
- personal development in custody and on release, including skills, education and training
- other support (sometimes called ‘interventions’), such as managing difficult emotions
Everyone also finds out about the rules, fire safety, and how things like calls and visits work.
Accommodation
Young people and adult prisoners stay in separate sections. They do not mix in their accommodation or in education and activities.
These sections are known as Feltham A for 15 to 18 year olds and Feltham B for over 18 year olds.
Young people stay in one of 6 units with space for up to 30 people. All young people get their own room.
Adult prisoners stay in one of 9 units that each have space for up to 54 people. They might get their own cell or share with one other adult.
The units all have in-cell phones, showers, laundry facilities and a social area with table tennis tables and other games. Cells and rooms all include a sink and toilet.
Behaviour
Young people and adult prisoners’ behaviour is assessed regularly including how they’ve treated others and whether they’ve attended education.
With good behaviour, they can earn rewards and privileges including extra visits, family days, more access to the gym, film nights and breakfast club.
Free time
Young people and adult prisoners take part in sports and fitness, skills workshops and other activities in their free time. They can also spend time in the library.
Faith services
A large number of volunteers work with the chaplaincy at Feltham to give all young people and adult prisoners access to religious services and multi-faith rooms, whatever their faith.
Education
The education service is open 5 days a week and is provided by two organisations called Prospects (Feltham A) and Novus (Feltham B).
Subjects include English, maths, IT, languages, barbering, catering and a range of other vocational qualifications.
Earning and spending money
Young people and adult prisoners in Feltham can earn money by doing work such as cleaning, catering, laundry, and kitchen duties.
They can spend their money on canteen items like sweets, chocolate, drinks, toiletries, stamps and stationery. They can also order items from catalogues available on their units which include things like CD players, radios and clothes.
Support for family and friends
Family services at Feltham are provided by PACT.
Concerns, problems and complaints
In an emergency
Call 020 8844 5000 if you think someone in custody is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.
| Contact category | Phone number | Additional information |
|---|---|---|
| Non-emergency | Feltham A: 020 8844 5481 Feltham B: 0800 528 0967 |
Call this number if you have concerns about a prisoner or young person’s safety or wellbeing which is serious but not life-threatening or complete a safer custody contact form for Feltham A or complete a form for Feltham B on the Prisoners’ Families Helpline website. |
| Staff Integrity Hotline | 0800 917 6877 (24 hours answering machine) |
This number can be called anonymously. If you are concerned about someone in custody being bullied by a member of staff, you can use this number. As this line is managed separately from Feltham, you can call this number anonymously. |
| Prisoners’ Families Helpline | 0808 808 2003 | The Prisoners’ Families Helpline can provide confidential support, advice and guidance. |
| Unwanted Prisoner Contact | 0300 060 6699 | If someone in custody is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone. |
Problems and complaints
If you have any other problem contact Feltham. If you can’t resolve the problem directly, you can make a complaint to HM Prison and Probation Service.
Inspection reports
HM Prison and Probation Service publishes action plans for Feltham in response to independent inspections.
Contact Feltham
Governor Feltham A: Natasha Wilson
Governor Feltham B: Paul Crossey
Telephone: 020 8844 5000
Monday to Friday, 8am to 5pm
Fax: 020 8844 5001
Find out about call charges
Address
HMYOI Feltham
Bedfont Road
Feltham
Middlesex
TW13 4ND
Visitors centre
Telephone: 020 8844 5286
Monday, Tuesday, Wednesday, Thursday and Saturday, 8am to 5pm
Friday and Sunday, 12:30pm to 5pm
Find out about call charges
Email: feltham@prisonadvice.org.uk
Help us to improve this page. Give us your feedback in this 2-minute survey.
Updates to this page
Published 29 August 2019Last updated 19 April 2024 + show all updates
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Added dress code guidance under 'Entering Feltham'
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Updated Governor.
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Updated visiting guidance based on 1 April COVID rule changes
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Added link to new safer custody information under Security and safeguarding.
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Updated visiting information: Reduced visit schedule and testing for visitors aged 12 and over.
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Updated visiting information: Testing for visitors aged 12 and over.
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Updated rules for sending in money and gifts.
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Added link to information about testing for physical contact.
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Security and Safeguarding section update.
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New visiting times and booking information added.
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Updated visiting information in line with coronavirus restrictions.
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Updated visiting information in line with coronavirus restrictions
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Updated visit info
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Updated visiting information message
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Updated visiting information in line with new local restriction tiers.
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Updated visiting information in line with new local restriction tiers.
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Updated visiting information in line with new national restrictions in England.
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Updated visiting times
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visiting times and visiting procedure changes during coronavirus.
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Updated information to include confirmation of secure video calls being available at this prison.
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added survey link
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Prison visits update.
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We have updated the visiting times. We have also provided more information on the process for sending gifts to residents.
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First published.